AT&T Store Melbourne Melbourne

Fantastic customer service from Beth. Very knowledgeable, professional, and friendly. She quickly identified the best plans/promotions/accessories available to us and gave us numbers to compare against our current plan. She also helped troubleshoot moving items from my old phone to my new one.

Just want to say I had a fantastic experience. The manager Johnathan and another gentleman helped me through a very frustrating issue with a new iPad I purchased. Took the time to hear me out and resolve the issue! Great customer service!

Me and my mom went in to take advantage of the new trade in and upgrade our phones to the new iPhone 12. We had an appointment at 10:00 right as the store opened but when we walked in someone greeted us and said they would be happy to help. Michael was saying that our phones still had 6 months to pay off but online on the account it said we were eligible to upgrade. So he decided to move our plan to the new unlimited but it would cost us $40 more a month then what we currently pay and that did not include the new phones. He kept telling us to wait till the new iPhones came out. I would not recommend Michael as someone at this store that you should ever have to deal with if at all possible. It was a really bad experience and to top it all off it was my moms birthday.

In these complex times of pandemic and standardized customer care, the service I received at the AT&T store was above and beyond even the highest expectations. Mike and Beth went above and beyond in assisting me with a new phone purchase and appropriate upgrade on device storage

Came to buy a high end phone. Met on the sidewalk by a masked man. He did his best to talk me out of coming in the store to look at phones by repeatedly asking me did I know which phone I wanted. Being that I have never seen the 1000+ dollar phones I didn't know exactly what I wanted. This is the purpose to visit a store and see. As I walked in the store he told me that my son and I had to wear a mask. There was no other person in the store besides this clown and myself. No problem social distancing. So, I turned around and left. Keep in mind there is no mask mandate in the area this store is located. Here is the science for you idiots wearing masks. The blue surgical mask which this clown had on protects 5 microns at 20% effectiveness. Virus is as small as .4 microns.
The positive thing about this is that I have an ATT account with 9 phones and this was the final straw to push me to start migrating to a new carrier. I have ordered the newest Note Phone and started the migration to Spectrum Mobile which uses Verizon. Who in my opinion has the best service in my area and US. So I will probably come back and give you 5 stars when Spectrum proves to be the best choice.