AT&T Store Melbourne Melbourne

In these complex times of pandemic and standardized customer care, the service I received at the AT&T store was above and beyond even the highest expectations. Mike and Beth went above and beyond in assisting me with a new phone purchase and appropriate upgrade on device storage

Came to buy a high end phone. Met on the sidewalk by a masked man. He did his best to talk me out of coming in the store to look at phones by repeatedly asking me did I know which phone I wanted. Being that I have never seen the 1000+ dollar phones I didn't know exactly what I wanted. This is the purpose to visit a store and see. As I walked in the store he told me that my son and I had to wear a mask. There was no other person in the store besides this clown and myself. No problem social distancing. So, I turned around and left. Keep in mind there is no mask mandate in the area this store is located. Here is the science for you idiots wearing masks. The blue surgical mask which this clown had on protects 5 microns at 20% effectiveness. Virus is as small as .4 microns.
The positive thing about this is that I have an ATT account with 9 phones and this was the final straw to push me to start migrating to a new carrier. I have ordered the newest Note Phone and started the migration to Spectrum Mobile which uses Verizon. Who in my opinion has the best service in my area and US. So I will probably come back and give you 5 stars when Spectrum proves to be the best choice.

Thomas Linnenbaugh was extremely helpful with getting my husband his new iPhone. He is an iPhone expert! Thank God he was able to help us!

I only go to this store I have had the same representative for over 10 years I will go no where else fast kind and very helpful no issues big or small they will help you with anything I love my AT&T family

AT&T has the worst customer service and does not care about the loyalty of their customers. I purchased a BOGO free offer in July 2019 from this store. When I first asked about not receiving the credit on my account I was told by this stores associates that I would have to contact customer service. After multiple calls, hours, and opening 5 "incident reports," I was told today that I have never opened a report and that the store did not put in the code to receive the BOGO free offer and that I have to contact the store itself. Funny how that's not possible because the stores are closed due to COVID-19. I see ads all over AT&T sites about being thankful for first responders and and medical staff. I am a nurse and a customer for 19 years and I do not feel appreciated at all. This is not acceptable. AT&T has the worst customer service known to man.