AT&T Store Ormond Beach West Granada Boulevard

had to replace a broken phone as well as several other issues...couldn't be happier with the service sydney gave us...she was extremely knowledgeable and helpful..i highly recommend this location and asking for her....

Very friendly and kind staff

The only teason you got ONE STAR was because you can’t enter a zero. Worst ripoff ever. Do NOT GO THERE. They ripped my husband off selling him a new ( well, a 2 YEAR OLD MODEL) phone when all he clearly needed was to contact the Assurion insurance we have been paying for forever. Now she wants him to pay a $45 restocking fee on a phone he didn’t even want or need. The blue haired employee knew this but she led him to believe the only solution to his issues was a new ( not new) phone! Shame on you RIPPED OFF YOUR LAST SENIOR CITIZEN. Meeting your manager tomorrow. Mama Aint Happy!

Walked in and was told to wait. 2 employees taking care of 1 person. Waited 20 minutes until the lady being helped asked why I was here. I said for a new remote for my TV box. They then told me they don't sell them here. REALLY, I couldn't be told that when I walked in. Horrible customer service.

I entered this store on a week night after work and spent 2 hours in there with the store manager. What I thought was a decent experience at the time has ended up being my worst nightmare. I asked to be transferred off my family's plan and put on my own plan. That did not happen. A second plan was put in my fathers name and not mine, giving him a second account, running his credit and using is social sec number. He could not fix it in the store and I was told to call AT&T and they would fix it for me, no problem. It has been over a week and my issue is still not resolved. I also purchased a new phone for my daughter and was given the wrong phone. When i went back to trade it out the very next day I was told by the associate who had to converse with the manager via text that I would have to pay a restocking fee. This was not my error and was told we agreed to the phone I got. That is an absolute lie. Come to find out they didn't even have the phone in the store that I actually wanted. I feel I was given what was available and not asked. Against my better judgement I paid the fee b/c I was leaving to go out of town. Not one associate in the store can handle any situation on their own. A lot of time is taken up by them having to text or call their manager for help. Thankfully, I have been put in contact with a gentleman via telephone at AT&T and is helping me get this nightmare resolved. I will not ever be using this store again. I am beyond disappointed.