AT&T Store Ormond Beach West Granada Boulevard

Very friendly and kind staff

The only teason you got ONE STAR was because you can’t enter a zero. Worst ripoff ever. Do NOT GO THERE. They ripped my husband off selling him a new ( well, a 2 YEAR OLD MODEL) phone when all he clearly needed was to contact the Assurion insurance we have been paying for forever. Now she wants him to pay a $45 restocking fee on a phone he didn’t even want or need. The blue haired employee knew this but she led him to believe the only solution to his issues was a new ( not new) phone! Shame on you RIPPED OFF YOUR LAST SENIOR CITIZEN. Meeting your manager tomorrow. Mama Aint Happy!

Walked in and was told to wait. 2 employees taking care of 1 person. Waited 20 minutes until the lady being helped asked why I was here. I said for a new remote for my TV box. They then told me they don't sell them here. REALLY, I couldn't be told that when I walked in. Horrible customer service.

I entered this store on a week night after work and spent 2 hours in there with the store manager. What I thought was a decent experience at the time has ended up being my worst nightmare. I asked to be transferred off my family's plan and put on my own plan. That did not happen. A second plan was put in my fathers name and not mine, giving him a second account, running his credit and using is social sec number. He could not fix it in the store and I was told to call AT&T and they would fix it for me, no problem. It has been over a week and my issue is still not resolved. I also purchased a new phone for my daughter and was given the wrong phone. When i went back to trade it out the very next day I was told by the associate who had to converse with the manager via text that I would have to pay a restocking fee. This was not my error and was told we agreed to the phone I got. That is an absolute lie. Come to find out they didn't even have the phone in the store that I actually wanted. I feel I was given what was available and not asked. Against my better judgement I paid the fee b/c I was leaving to go out of town. Not one associate in the store can handle any situation on their own. A lot of time is taken up by them having to text or call their manager for help. Thankfully, I have been put in contact with a gentleman via telephone at AT&T and is helping me get this nightmare resolved. I will not ever be using this store again. I am beyond disappointed.

Very well lot of patience very satisfied five stars