AT&T Store Winter Springs Winter Springs

Would give it no stars Horrible experience today. It’s been a horrible experience activating 6 lines and 4 watches that was originally supposed to be done at my home. Just walked out, “Chris” so he says stated he couldn’t activate my watch without even trying or looking at my account. He approached us with both his AirPods in and annoyed that we interrupted him while he was on his cellphone. Ask him why the attitude he stated he “was just chillin and I don’t have to help y’all”

I'll start by saying best experience every with my son we always go to the Oviedo mall area witch is always hrs of a waiting game and a hassle but my son said lets go to the one next to our house which was 5 mins away meat this gentleman "Evan" great great experience took his time to explain the different types of phones and helped explain offers that they had and told us about trade ins on our phones so we end up getting 2 new Galaxy S21 Ultra 5G man what a phone!! if you want a hassle free with respect and knowledge go see Evan and the AT&T team wont be disappointed from respect knowledge and customer service its all there .

I was switching out phones and was unable to do it myself and they were more than happy to get everything done . I really appreciated the attention to details and they were helpful in answering all my questions.

Terrible customer experience, only interested in the sale.

I have never written a complaint but I need it to report my experience in this Winter Springs ATT store.
Mr. Evan in a very political way 2 times send my father and I back home to solve the problem of the connections of both phones over the phone because he didnt want to deal with customer service over the phone to finish the connection. We were changing our provider to ATT. He sent us with the sim cards to the house so that we could call customer service over the phone an connect them. I was able to connect mine after spending 3 hours in the store and 1 hour at home over the phone. Unfortunately my father's could not connect and we returned to the store today March 24th, 2021, Again Mr. Evan did nothing to connect it and said that we had to call to solve the problem over the phone, I told him to call from the store so he can help us to get this finally done but he said that this was not his job and that he was just a salesperson. So we left the store and called ATT again and they told me that my father had to go to the store again .... 3 times to connect a phone ??? reallly ?

terrible but terrible experience of ineptitude and lack of customer service.

If you want to solve a problem with ATT that store is not the one they don't have the knowledge nor the training to deal with people much less to solve problems, they are only to sell phones and accessories.