AT&T Store Winter Springs Winter Springs

I purchased an internet box from AT&T after moving where internet service is sparse. The sale was completed by Stephanie in the store and she was extremely helpful. I spoke with Stephanie a few times after the purchase because I was having problems with internet reception. I work from home and needed the box to provide high-speed internet service. I knew this box would work because my landlady has the same box and her house is 200 yards from mine.
After the initial set-up, I continued to have problems with the internet reception, so I spoke with someone at the main AT&T number and opened a ticket. They shipped a replacement box, which never recognized the SIM card so I never could connect to the internet. No one from AT&T ever called me back to follow up with the problem ticket.
I took both boxes to the Winter Springs store on a Saturday. After spending 2 ½ hours with Carlton, Brandon and Jamie (Stephanie was off that day), I left with my original box working as it should. It continues to get 16 mbps download speed and 6 mbps upload. Carlton was key in getting my internet box updated with new firmware and other features I needed to receive great internet service.
I would recommend the AT&T Winter Springs store because of the wonderful customer service I received from my initial purchase to troubleshooting my connection. I am extremely grateful for the expertise from each employee. Well done!