AT&T Store Atlanta Cascade Road Sw

The manager of the store lacks customer service, she is very lazy and she is also very rusty on having people to pay. She didn’t offer any help on getting the phones up to date and also she just wanted to sell the phones go on by her Mary way. She lacked communication and lacked empathy on showing to senior citizen adults on there newer iPhones they upgraded too. If she does not want to work she need to just quit. ARMONEE is the MANAGER WHO WAS TERRIBLE.

Good Evening,

I am writing in regards to an incident with one of your employees (“supervisor”) at the Cascade AT&T location. I visited this store twice, 1/30 and 2/2 around 6 pm; both times in an effort to get SIM card for my phone. Both times I visited I had interactions with her; I did not get her name but she is darker skin, short- medium build, with her her hair in 2 French braids/ twist.

The first time she directed me to another store. I couldn’t make it that day so I spoke with ATT social media team and they were unable to successfully order it. I returned to the store today in order to see my other options . She told me I would have to go to the other stores, these are my options and I didn’t want to take them. There was nothing she could do. And was hesitant to give me the name or number of someone who could help me.

Her attitude is grade A TRASH. If you expect for your store to hit budget and grow she is not the representation you need, especially at a time where companies are struggling . The solutions was simple enough as to give me an ATT help desk/ customer service number (which I ended up finding and ultimately arranging to have a SIM card delivered) . Instead she decided to go back and forth with me in the middle of the store with another customer.

I hope you are able to get her some training. Her attitude solely would make me cut off my ATT fiber and wireless service to go with another provider.

My phone was not letting me get into it for anything. I popped in this store during a quick break from work and Rinda was able to assist me quickly and efficiently with friendly service!! Thank you!!

I would like to thank Kaelon for a great customer service experience. I came into the store because I was having an issue with my phone. Kaelon helped me resolve the issue and showed me how to prevent it from happening again. Thanks Kaelon for your patience and professionalism.

I had a bad customer service with Latisha. She has no customer service skills that I could see. Bad communication skills on her part caused a problem that took about 40 to solve. She acts as if she is doing YOU a favor.