AT&T Store Lawrenceville Collins Hill

Staff were very professional and helpful with my need to change my TV and phone plans. Many thanks to them they made my day!

Went to the store with my 3 year old on Jan 7 to return a phone case. I walked in an waited for several minutes without ever being greeted. I decided to walk to the register and wait. After 5-10 more minutes someone finally acknowledged me. I was told that he should "probable be able to do that" when I told him I simply needed to return my phone case. I waited 20 more minutes. I understand that other customers were there first but each customer (there were only 2 employees on the floor) was shopping for a phone. They were looking at different models. Rather than multitask and try to assist all of us they just stood there while the other customers looked at each phone. Why not excuse yourself for a moment while they are looking to help with a return, come back, and answer any questions? Another woman came in with her granddaughter after I had been here for 25 minutes. The worker then did exactly what I just suggested! But to help them instead of me. He excused himself and then walked over to start showing them products and explaining plans to them. I had to walk over and ask why I was overlooked again and to please refund my money for their product. He still acted like he was unsure about wanting to help me.My return took all of 3 minutes. I believe that I was not helped because I was not there to make a purchase so I was ignored for those who might. To add to my frustration the store was loudly playing rap music with sexually profane lyrics while I was stuck there with my 3 year old daughter. I will never, ever return to this store for any reason. Take your business somewhere else, anywhere else.

We went in about 4:30 and they were busy and had to wait about 15 minutes. I felt like we were rushed once we were seen and have better experiences before.

The store manager has horrific mannerism on how to handle customer service complaints. Request the RVP or OOP be informed of the manager's lack of candor and customer service aptitude. The employees at the store are wonderful.