AT&T Store St. Simons Island Saint Simons Island

Poor information was given to us. When we went in to replace a phone we were promised a replacement at no extra charge. Instead they added a new line with a replacement phone that we are being billed for monthly. It will cost $1,000 instead of the free replacement we deserved. They would not help us when we got the bill. They are not honest !

Brandon is awesome; he has helped me several times and the service was outstanding each time. Most recently he helped me by phone to solve a problem that I had spent over an hour tryin to solve via the Yahoo website. Thanks for very quick and professional service.

Hats off to the the associate manager! His skill for solving problems can only be surpassed by his attention to his customers. Intelligence and professionalism, what a combination. You rock, support stag.

Having visited the AT and T store last February, we knew we would receive personal attention. It happens that Staff were particularly helpful then.

The store was clean and organized. We were greeted promptly and informed him we wanted to upgrade our phones to the iPhone X and XS Max 512G. He immediately informed us the XS Max had to be ordered. I informed him I was visiting from out of state and inquired when the phone would arrive. He stated it would be there 2 days later. On day 2 I received my tracking which stated it would be received on day 5. Needless to say I was not happy as day 5 was my day to return. So I went to another location and was informed there was nothing they could do for me since the phone was in route. I changed my flight as a result and went back to the store once the phone arrived. When the sales rep opened the box the phone was the wrong color. I told him it wasn’t the right color and he said he didn’t understand why they would send the wrong color. Since my current phone was intermittently working I needed to activate the new phone. I asked what would happen if I activated the phone then returned it to get the right color and he told me they would just exchange it and not to worry about it. I asked him are you sure you ordered the correct color and he said yes. I asked for the printed receipt for both phones and only received the receipt for the X he said he was unable to print the other one and the email receipt I got was blank so there was no way to verify if he ordered the correct phone from the beginning. On my day of travel I went back to the second Att store and explained what happened and I wanted the color I ordered. The Jacksonville location informed me I had the correct color that was ordered. I told him no that I had ordered the silver one and he printed my receipt and showed me they ordered the space grey one. He also informed me I had to pay a restock fee. I told him I shouldn’t have to pay for an Att employees mistake. He never informed me of the restock fee and never told me not to activate the phone. He agreed it was not right and made a note on my account. Hopefully when I receive the correct phone I won’t have to pay the restock fee. I’m very disappointed in the First sales rep not owning his mistake or even trying to correct it from the beginning when he new he ordered the wrong phone. I do not recommend dealing with him. The other employee appeared to be in training and was honest and helpful but was not aware of some of the processes therefore we had to work with the other guy. The Jacksonville Att employee was very informative and provided great customer service.