AT&T Store St. Simons Island Saint Simons Island

I am sorry to say that we had a most disheartening experience with this ATT store and the young man who helped us. My husband's phone died overnight on June 4. Thus we go to get a new phone. Yes, Brandon helped us with a new phone, a new plan, and was seemingly helpful and nice. The following day I receive an email from ATT describing this transaction. WOW ~ it was NOT AT ALL what we were told. He boldfaced lied to us....he added a bogus line to our account, one which we know NOTHING about, plus he put the new information under this said line. We came back in the next day with the message....Brandon directly said he knew nothing about this new phone number, this was not a bill and he could do nothing about it until I received a true bill. He also assured us that our charges would be in line with what we were currently paying. Then comes the "true bill" ..... what was a $102 bill just became $272+ bill ....
Brandon has caused us more frustration, more money and a complete fiasco with corproate ATT. We still do NOT have this straightened out. Quite simply, he lied, he added to our account WITHOUT our knowledge nor authorization. We do not deserve this sort of treatment nor increase in a simple necessity.
I am very frustrated. I will NEVER deal with this store again. I will NEVER deal with this young man again. As I have read other reviews, I understand this is not the 1st time he has done this sort of thing. My local ATT store has been trying to help sort this out. I now received another of those "this is not a bill" messages to the tune of $420+ .... how in the heck can this happen ???
I look forward to getting some satisfaction. Although, this has made me a really, really unhappy camper.....a long time ATT customer with several lines in the past may soon become a long lost customer.

Worst customer service experience ever.
Went in 5 times trying to resolve a wireless issue. Accomplished zero. Don't waste your time here!

Poor information was given to us. When we went in to replace a phone we were promised a replacement at no extra charge. Instead they added a new line with a replacement phone that we are being billed for monthly. It will cost $1,000 instead of the free replacement we deserved. They would not help us when we got the bill. They are not honest !

Brandon is awesome; he has helped me several times and the service was outstanding each time. Most recently he helped me by phone to solve a problem that I had spent over an hour tryin to solve via the Yahoo website. Thanks for very quick and professional service.

Hats off to the the associate manager! His skill for solving problems can only be surpassed by his attention to his customers. Intelligence and professionalism, what a combination. You rock, support stag.