AT&T Store Boise Broadway Avenue

Great customer service. Phil was extremely knowledgeable and helpful modifying our plan!

Best experience I have had with AT&T. Staff is very friendly, helpful, and go above and beyond.

Out of town buyers beware!! My wife and I are from South Dakota she had to be in Boise Idaho staying at the heritage house for month and a half to help care for her brother as he went through cancer treatment. On October 24 her Verizon phone was not working very well so she went to find a dealer to help her. The closest dealer was this AT&T store she went into the store found the manager and associates to be very friendly very helpful she explained her situation to them and And ask if there’s anyway they can help her. Since I’m on the volunteer fire department in our little town in South Dakota they told her they could put us on a first net account with all the discounts but since I was not in the store to do this they would put have to put it in her name but all I would have to do is send a copy of my badge to them and they would take care of it. Well to add further discounts he also suggested we switch from Dish to DIRECTV and bundle it with the phone which would lower our bill considerably so she agreed. Well when we got our first bill it was $566 for two phones after a little looking into it we discovered right away what they what the manager did was they set us up under two Different accounts both in my wife’s name both with two lines each under those accounts all the discounts we were told of we did not receive we found out from customer service we never was set up for a first net account. After talking to a local AT&T corporate store we discovered that he could have never put me under a first net account without me being physically present in the store. To give him credit we did get to iPhone 7 free which he did say we could have but we did not get the first net account nor did we get a bundle with the DIRECTV for the discount. My wife just got off the phone with customer service and they have agreed to credit back to our account $305 of this 566 which weeks pay I hope this is just an honest mistake that was made but I have sent him an email and received no response.