AT&T Store Chicago Ravenswood

People waiting in front of the store but nobody is here and there are no signs indicating a change of schedule

IDENTIFTY THEFT, AVOID!!!

I visited this store for a new phone, without my permission Jayson A signed me up for a fraudulent internet plan using an alternate phone number and creating a new set of security questions. I had no idea this identity theft occurred until a router randomly got shipped to me two weeks later. If you're hoping for help from ATT when one of their employees steals your identity, you are in for a disappointment. Their fraud line just gives you a recording that due to a high quantity of cases (always comforting) they are unable to speak to you over the phone and suggest submitting a report online. Beware- when you give personal and account information to employees at this store there are no safeguards in place to protect against becoming a victim of fraud as well.

My husband and I were helped by a FANTASTIC rep at this store yesterday. Anni spent time helping us fix an issue with one of our phones. It was frustrating but Anni stayed calm, patient, knowledgeable AND agreeable during the entire process. She also was able to multitask and help others at the store while simply being gracious and polite to everyone there. You just don't see customer service like this too often. Thank you Anni for your help and positive vibe!

Mark is awesome. Great to have a local store nearby.

I have come to this store on more than one occasion during opening hours and had the same thing happen (10am currently). Today I arrived a few minutes after 10 and once again no one was there and it appeared the place was no where near open. Finally a man arrived and rushed to unlock the store at 10:30. He appeared disheveled and appeared to be either drunk or on drugs. Frankly, I would not want this individual representing my brand. I live in the neighborhood and this man (Caucasian skin tone, short hair, late 20s, early 30s) is almost always smoking cigarettes on the sidewalk. Not only is he within 15 feet of an entrance (a violation of Chicago ordinance) he litters the sidewalk with his cigarette butts. It’s disgusting.

I understand there may be very little oversight and maybe no one is aware of this situation, but I thought perhaps someone would want to know about this.

Really disappointing to see someone who has virtually no customer service skills, and appears dirty and disheveled running this location into the ground.

I will drive further to visit another location moving forward as I am so disgusted with how this location is being operated. Sad because this place is so nearby.