AT&T Store Fishers Fishers

Great service!

A+++ customer service. Darcy provided excellent customer service and worked diligently to address the issues. Kudos to Warren and Chris for their assistance as well.

They lied to me. I was dropping calls every time I had to use an extension. They informed me my 11pro was not repairable. Also said my contract would go up $10.00 per phone in June. I have not received any info on that. They tried to sell me a new phone and contract to move forward.
I had purchased my phone and contract from Costco. I made a trip there and explained what was going on. Within a couple of minutes my phone was perfect. Kind of amazing how fast she resolved the problem and they tried to steer me toward a buy.
I think this store is ran by an agent
Wonder what they will tell me next

Its sad that a business can operate like this in todays time. Ive been an at&t customer for years. I have the huge bundled family plan with 4-5 lines, all unlimited plus home hot spot device costing me +$300 per month and has for years now. So, about 6 mo ago I wanted to add an additional line for my 10yr old, and went down to att to buy her a phone and add the line, and was told I owed $350 for a past U-verse account that i didnt turn in a router. I explained that i did in fact turn it in that they have made a mistake. Att says if i really did turn it in then i should of recieved a reciept from UPS. (Remember this is from several years ago) i dont keep att records that far back. Who does??? (Apparently not even att, but i will get back to that in a sec) so I go home and tear my house apart, several months go by, and low and behold I have now found my original reciept from UPS showing clear as day that i did mail my att equipment back im. So, now here i am back at the att store (with my proof that i turned in equip) and now att is telling me right here, right now in the store on 96th st, that there records cant go back far enough to remove the charge that they say I owe? So, ATT is saying that I owe them $350. Dollars, but they can no longer tell me what i owe it for? They told me last time i was hear if i could produce a reciept showing I did return my equip that they would remove the charge. Now today im in there store with that reciept, and there saying they dont even know what i owe for so they cant remove anything, and that I just have to pay it just because they say I owe o t???? Att are crooks, stealing is stealing is stealing. Im crazy for trying this hard to sort this out and stay with ATT, i never thought id see the day when i would be spending one single moment of my day, trying to convince a business that i turned in there equipment, i currently give them $300 a month for cell service, and i would like to buy more of there equip. I need my head checked. Like i said in my opening line.... Its crazy that business can operate like this. Att are thiefs and crooks.

Customer service was lame. One of your employees was sleeping out on the floor. There was nothing in stock for any other type of phone besides the iPhone. You all could do a lot better.