AT&T Store Terre Haute Terre Haute

Horrendous customer service. Rebecca, who is now acting manager in her boss, Jake's absence while he is on vacation, is snippy, slow to answer questions, and rude. We visited the store 1 month ago and she tried to help us suspend our account temporarily while we traveled abroad. She was UNABLE to do so, and in effect failed at creating 2 separate NEW accounts for us, which she then proceeded to lock us out of. We had no choice but to cancel our service on our way out of the country, but low and behold, the additional accounts SHE HAD created were still active, so my husbands' phone CANNOT be unlocked, nor can we access these superfluous accounts in order to cancel them since she never set up email account or account passcode to manage them over the phone. Moreover, instead of even feigning understanding or apologizing for her mistakes, she was yelling at me, cutting me off, and basically hung up on me when I used precious international minutes to try to beg her to help us out from El Salvador. DON'T GO HERE. And if you must, certainly DON'T trust Rebecca to solve your problems. She was too busy looking at her OWN phone, switching between touching her phone and touching our phones during a PANDEMIC while we were with her in-person.

Was quickly helped. Staff was friendly & helpful. She did not waste time talking about other things. She did not talk down to me, and took the time to answer my questions. Offered help in ways to improve our service & also save money.

I came into this store to upgrade my iPhone. When we walked in the door all the associates had their noses in a tablet and our sales rep had to be summoned more than once to help us. She either couldn't or wouldn't tell me the differences in the iPhones I was looking at to help me make a decision. Luckily my husband (who is more techie than I am) came over and cleared up some of my questions. Our sales rep was snarky and sarcastic and the only time she smiled was when she made a sarcastic comment. Even her coworkers would throw in a sarcastic comment every once in a while. She wouldn't hardly take no for an answer when she was pushing Direct TV and insurance on us. The only positive thing that came out of our trip to this store that that they had the phone I wanted in stock. I would really like to talk to someone about this experience to someone and release the name of the associate.

We dealt with Ryan he did a great job with our phone upgrade.I went to the Vincennes att store the next day just because its close to home and they couldn't help me so guess what i drove an hour away from home to go back to the Terre Haute store and I got to deal with Ryan again and as before he helped us do exactly what the Vincennes store said they couldnt do...

I was treated better than some of the people that happen to come in while i was waiting to be helped.. some of the worst customer service i have ever seen the way they spoke to people was rude and the tone of voice used was very uncalled for. you are there to provide a service! customers are not a bother nor do they need to be talked down to.