AT&T Store Baltimore Dundalk

I was having an issue with asurion and for a week I was trying to return my samsung watch. I became frustrated with AT&T customer service, firstnet, and asurion. Kenneth Jackson was patient and very kind. I was in the store everyday from Friday through Tuesday. Mr. Jackson never gave up, he called asurion, he stayed on hold with FirstNet, he figured out why my smartwatch was showing as an Iphone in asurions computer system. I was able to return my watch and I really appreciate his customer service. Thank you again Kenneth.

Tyler and Jasmine were both so amazing! I left their store with no questions because they covered anything and everything with so much patience and they were so nice and by far the most friendly at&t store I have ever went too!

Linda Jones
1717 Rita Rd
Dundalk, MD 21222

Dundalk Store
Merritt Blvd
Dundalk, Md 21222
410-285-0500


Worst experience I had. I should of known better to go to an AT&T authorized dealer store instead of directly going to an AT&T store.
I upgraded two of my lines November/December. The sales person (Dylan Tate) talked me into adding a line so I could get a new phone and pay only $5.00 monthly installment. The other upgrade I was given the same deal but with no monthly installments. When I received my receipt for the transactions, it had my name but not my address. It had an out of state address. I asked to correct it and was told they couldn't. Noah told me that when a name is typed in, it randomly picks an address. Noah signed the receipt with the incorrect address and told me it will be fine.Then Dylan told me to come back in 30 days and he can delete the new line and I could keep my current phone number. I came back in and was told it was now 45 days. I came back in a 3rd and was told once again its now 60 days. I came back in a 4th time and was told it is now 90. At this point I was beyond pissed off. I've went back several times after that and finally I was told, by Noah I couldn't cancel the new lines but I could cancel the old lines instead. I told Noah that I am going to write a review about this store and the 2 employees and he begged me not to because it would look bad on him. OH WELL!!! I am now paying for 6 lines instead of 4. After being jerked around since November, my last option is to file a complaint with the BBB and Attorney States Office. I've been a customer way back when it was Cingular 1988. Is this how you treat your long time, loyal customers? Shame on you! The salesperson was Dylan Tate (who is no longer at that store) & the store manager is Noah, not sure of his last name.
I will not refer people to your store. I will send them to local AT&T store. I would appreciate a call back with a solution to my issue.(410-294-4847) Giving the phone back & cancelling the new number are not an option. My old phone was used as a trade in.

worst store I have dealt with. Purchased S10e phones under a bogo plan and somehow they did not upgrade my plan to qualify for the promotion. I called AT& T 9 times and was told it would take 3 billing cycles to reflect. On the 3rd billing I was then told I did not qualify because I was on the wrong plan and the offer was no longer valid and they could not do anything. I called the store and spoke to the store manager several times as well and he was the one who sold us the phones and told us they could not do anything because they are a franchise store not a AT& T store

Completely satisfied!! Our sales rep was Janae and she was great! Such a wonderful personality and she knew everything about any phone any device or accessory. Buying a new phone always takes time and we even bought a watch and she made our time there comfortable and pleasant. Whoever runs this store should definitely take the time to compliment and acknowledge these employees on their dedication. I will definitely be using this location everytime I need something. Specifically Janae. Thanks so much for all your help!