AT&T Store Laurel Laurel Town Center

Samantha did a great job answering my questions over the phone, and I had a ton of them! She was very cheerful and she wasn't bothered at all with my incessant "One more question" and "one last question". She knows her products and services very well!

I had the best customer service from this location 12/27/20. I was transfering service from Verizon and Rasaan J provided me with detailed and patient service. He answered every question I had and made me feel extremely welcomed in the store. He showed me the best plan for me and I didn't feel at all like he was just trying to make a sale. That is important to me, because while previously looking for phones and service I have experienced Associates who only care how much they can profit from me and not my best interest they made me feel like I was a waist of their time. Rasaan J was nothing like that. Though it was very busy and I could tell he and his two follow associate were short on help. They all made everyone feel welcomed none the less with continues smiles and positive energy the whole time. As I sat I saw every customer around helped as quickly as possible but not rushed. It was a very refreshing experience from what I've come to expect from cell phone stores. Thank you very much Rasaan J for your outstanding service, as well as the other two associates. I am very likely to return to this location in the future.

Wanted to get a new phone however it wasn’t in stock. I came back to trade in my phone and I was helped both times by Samantha Aguilar. I haven’t had such great service in a store in a long time, above and beyond and now I’m exploring AT&T TV because of the experience. Great service, keep it up!

After a negative customer service experience with a provider I had been with for ten years, I decided to research other options. A coworker had recently raved about his experience with Mr. E'lon. I went with his advice and can honestly say E’lon lived up to the hype. Informative, helpful and straight forward. I actually texted him two days after purchasing my new phones to ask a question about set up and he called me within minutes and walked me through the issue. Bottom line, I feel great about the experience, and about spending my money here. Great job guys!

Laurel AT&T saved the day! They hooked up my grandmas service so she can stay in touch by video chat during this pandemic! Thank you!