AT&T Store Franklin Franklin

Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
25 Franklin Village Dr
Franklin, MA 02038
US
Next to Stop n Shop.
(508) 553-8790(508) 553-8790

To continue helping keep our customers, employees, and communities safe, we’ve made a number of changes in our retail stores as a result of the coronavirus pandemic.


• Masks are required to be worn by employees, customers and visitors in our stores and will be provided to customers who need them.


• We’re now offering curbside service, touchless transactions, and in some markets, door-step service with a no-contact virtual set-up.


• We’re also limiting the number of people in our stores to ensure social distancing and asking customers to first go online to handle some services like bill payments and device upgrades.


• Hand sanitizer is available to our employees and customers, and surfaces are cleaned and sanitized at regular intervals throughout the workday.


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Back to School
Home or away, go back to school with the best deals. Check out the AT&T's back to school shopping guide for ideas & deals on the latest phones, tablets & accessories. .
Fast. Free. Convenient with curbside delivery
Place your order online, then visit our store to pick up your order with our NEW curbside delivery! Subject to availability. Order must be placed by 4pm local time. Restrictions apply.
AT&T has the fastest wireless network in Boston
New nationwide results from Speedtest® by Ookla are confirming what our wireless customers already are enjoying.
INTRODUCING AT&T TV
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Experience the future of mobile communication now─with AT&T 5G phones like the Samsung Galaxy S20 5G, Samsung Galaxy Note10+, LG V60 ThinQ 5G & more. Limited AT&T 5G availability. May not be available in your area. See att.com/5Gforyou for 5G coverage details
YOUR DEDICATION. OUR APPRECIATION.
Learn how to get unlimited wireless for less than $27/mo. for four lines.

Special offers on your favorite phones

  • iPhone SE (2020)

    Learn how to get the new iPhone SE (2020) for $5/mo. Req's new line, qualifying installment with elig. unlimited plan.
  • Samsung Galaxy S20 5G

    Learn how to get the Samsung Galaxy S20 5G for $10/mo plus a $150 reward card when you buy online. Req's new line, qualifying installment & unlimited plan.
  • iPhone 11

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  • Google Pixel 4

    Learn how to get an Google Pixel 4 64GB for $5/mo. When you buy on a qualifying installment plan with elig. unlimited plan (min. $75/mo. before discounts).
  • LG V60 ThinQ 5G

    Learn how to get the LG V60 ThinQ 5G for $10/mo. When you buy on a qualifying installment plan with elig. unlimited plan (min. $75/mo. before discounts). Req's new line.
  • AT&T PREPAID iPhone SE (2020)

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Franklin Store

Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
Come on down to our store in Franklin. Our friendly, energetic staff would love to assist you with all of your wireless and entertainment needs! Active duty military and veterans of the armed services also receive special qualifying offers. Are you a first responder? Stop by to hear about our exclusive first responder network!
Special Information
Languages Spoken: English & Spanish
manager photo
Meet our manager
Tony is the store manager of the Franklin store. Please come down and visit us. Bring your entire family for a great experience.
manager photo
Meet our manager
Tony is the store manager of the Franklin store. Please come down and visit us. Bring your entire family for a great experience.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 1 out of 5full starempty starempty starempty starempty star
    Visited the store last evening. My son broke his phone, and unfortunately had Jeremy helping me. He talked down to me, wasn’t helpful, embarrassed me about my bill being a day late. I will NEVER step foot in your store again. Jeremy, I think you need to find a new job. Maybe one that you have no interaction with customers. Giving you one star was pushing it.
  • 5 out of 5full starfull starfull starfull starfull star
    My husbands phone flew off the top of my car a few days before, we filed a claim. When the new phone I6 came in my husband wanted to keep the smaller 5c.We went to the Franklin Store to see how to do this. We were greeted with a friendly smile. We were told it would not be a problem to switch phones.We were so relieved and the Rep assisted us thru forgetting passwords andslow typing with patience. Thank you for a pleasant experience.
  • 4 out of 5full starfull starfull starfull starempty star
  • 5 out of 5full starfull starfull starfull starfull star
    Excellent help/service from sales person. Would highly recommend it. Store was being renovated but the part of the store that was open was well furnished and clean
  • 1 out of 5full starempty starempty starempty starempty star
    The very last visit was not too bad because i had already done what was needed to the phone. But still the negativity - those IPhones are not worth much anymore etc etc. The week before the guy was all about "i can't do this, you have to do this, i cant help you or i will lose my job" etc. They are supposed to be customer service people yet it is all about what they cant or wont do. A few years ago we loved this store - the employees went out of their way to be helpful. Now they just want to tell you what they wont do for you. They all need customer service training and a Can Do attitude. The goal should always be to have the customer walk out satisfied not leave in a huff because of the long wait or an inept employee. I did not have to wait long this time because no one else was in there but previously the wait has been very frustrating.

More locations in the Franklin area

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