AT&T Store Waltham Waltham

In-store shopping
In-store pickup
Personal delivery
Map of 1030 Main Street in Waltham
Get directions to AT&T Store at 1030 Main Street Waltham, MA
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Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
1030 Main Street
Waltham, MA 02451
US

Special Offers and deals in Waltham

Apple IOS

iPhone 13

Learn how to get iPhone 13 for up to $700 off with eligible trade-in. See offer details.

Android Phone

Samsung Galaxy Z Fold4

Preorder the new Galaxy Z Fold4 now and learn how to get up to $1000 off with trade-in of a Galaxy phone.

Android Phone

Google Pixel 6a

Learn how to get the new Google Pixel 6a for $2/mo. with no trade-in required. See offer details.

AT&T PREPAID

Our lowest-priced monthly plan.

Get 5GB of high-speed data for $30/mo.

ONLINE & IN-STORE

Samsung Galaxy A03s

When you choose an AT&T PREPAID monthly plan.

BACK TO SCHOOL DEALS

Save 20% with code: B2S20

Enter the code at checkout to save on select cases, screens, and AT&T chargers for the whole family.

AIRPODS

AirPods Pro

Buy Apple Apple AirPods Pro with MagSafe

WIRELESS

Connect your team with the latest devices

Get our best deals on devices that keep your team in sync, regardless of where they’re working.

INTERNET

Work seamlessly with reliable, fast speeds

Gain a competitive edge with our fastest business internet.

BUNDLES

Get more when you bundle

Explore plans with AT&T Business Fiber® and AT&T Phone for Business.

Apple IOS

iPhone 13

Learn how to get iPhone 13 for up to $700 off with eligible trade-in. See offer details.

Android Phone

Samsung Galaxy Z Fold4

Preorder the new Galaxy Z Fold4 now and learn how to get up to $1000 off with trade-in of a Galaxy phone.

Android Phone

Google Pixel 6a

Learn how to get the new Google Pixel 6a for $2/mo. with no trade-in required. See offer details.

AT&T PREPAID

Our lowest-priced monthly plan.

Get 5GB of high-speed data for $30/mo.

ONLINE & IN-STORE

Samsung Galaxy A03s

When you choose an AT&T PREPAID monthly plan.

BACK TO SCHOOL DEALS

Save 20% with code: B2S20

Enter the code at checkout to save on select cases, screens, and AT&T chargers for the whole family.

AIRPODS

AirPods Pro

Buy Apple Apple AirPods Pro with MagSafe

WIRELESS

Connect your team with the latest devices

Get our best deals on devices that keep your team in sync, regardless of where they’re working.

INTERNET

Work seamlessly with reliable, fast speeds

Gain a competitive edge with our fastest business internet.

BUNDLES

Get more when you bundle

Explore plans with AT&T Business Fiber® and AT&T Phone for Business.

About the Waltham Store

Authorized Retailer

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

Looking for the hottest new device or an awesome accessory? Our Waltham Store location has got you covered. We’re your one-stop shop in Waltham, MA. We have phones, tablets, wearables, and more that you’ll love. We also offer in-store activation, so you can get your device up and running in no time. Need a case? How about a charger? Some new headphones? We have all that—and more. And while you’re in the store, make sure to check out our DIRECTV STREAM packages. They deliver the shows and movies people love talking about. So, now that you know us a little better, stop by our Waltham, MA store located at 1030 Main Street! We’d love to get to know you.
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Looking for the hottest new device or an awesome accessory? Our Waltham Store location has got you covered. We’re your one-stop shop in Waltham, MA. We have phones, tablets, wearables, and more that you’ll love. We also offer in-store activation, so you can get your device up and running in no time. Need a case? How about a charger? Some new headphones? We have all that—and more. And while you’re in the store, make sure to check out our DIRECTV STREAM packages. They deliver the shows and movies people love talking about. So, now that you know us a little better, stop by our Waltham, MA store located at 1030 Main Street! We’d love to get to know you.

What our customers are saying

  • full starfull starfull starfull starfull star5
    Excellent customer service by Miles. He was extremely courteous and very helpful.
    Response from AT&T
    Hi Chris! Thank you for the 5-star review. We appreciate your feedback and are so glad to hear that Myles provided you with a great experience!
  • full starfull starfull starfull starfull star5
    Smart service, friendly, took care of my problem in 2 minutes.
    Response from AT&T
    Hi Hugh! Thank you so much for sharing your experience with us. We hope to see you again soon!
  • full starempty starempty starempty starempty star1
    I had a perfectly working LG xpression that I had had for several years since it had a qwerty keyboard and buttons that would allow me to access features without the use of the screen. Anyone with poor circulation knows that touch screens do not respond well to their touch. So when AT&T decided to upgrade their network and sent me a new device I called customer service while my phone was still working since the SIM cards were very different sizes.

    I talked to Valery who said she had set up my new device so when the old one stopped working I would be able to put the new sim in the new device and turn off the old one. This did not work.

    I also purchased two different unlocked phones that were labeled as working on AT&T's network and were minimum 4g enabled.
    Neither one worked. Nor did the Calypso model I was sent directly from AT&T.

    So I headed to this store in waltham where I interacted with Jason. Jason's first comment that he had had my model of phone as his first phone. I told both persons at the desk my issue (qwerty keyboard, file transfer, classic phone dropped service while at a Business Convention.)

    I was told they had qwerty models of phone in store. I asked to see them since Valery from the customer service line told me that they didn't carry ANY phones with a qwerty keyboard as they were not in demand. This was news to the store associates and they did not show me what they said they had available.

    Then, in store, I was told that I would not be able to transfer my contacts or data there in store since everything was now google based.

    When i purchased my LG xpression in December of 2016 from an AT&T store in Natick I was told that I would never have to worry about making sure my data got transferred ever again as I would either be able to connect the device via cable or simply swap the Sim.

    Well in 2022 that turns out to be a lie as when I asked about transferring my data I was told that they no longer had those cables to perform data transfers in store. I was told that I could go to geeksquad (I work IT and started my career with Geeksquad's direct competitor easy Tech from staples; geek squad charges $150 just to look at the device.)

    I was not about to pay a week's worth of groceries for what AT&T should be doing in store for free as they do for every customer that has a google-platform phone).

    So right off the bat we have device discrimination.

    Then, I had to sit for two hours and manually hand-write all of my contacts over onto paper so that I could program them to the new device later. That alone took two hours.

    By then Manager Gary had left the store (it was about 3pm (i had walked in a little after 1pm)and Gary was scheduled to leave at 4pm that day. I had overheard the other associate telling a customer that over the phone.)

    Once I had what I needed off my classic device I headed back to the counter for another round with Jason, both associates were lounging in the front windows and not paying attention.

    Jason whom had my model of phone as his personal device previously, didn't know where to find the SIM, then Jason told me he had the phone when he was ten...

    I asked him if he needed the IMEI off the SIM card for the new device before I installed it into the Calypso. He said he did not.

    While he was figuring out that Valery from customer Service had not activated the new sim for the new devices correctly, I asked Jason why AT&T would not stock the data transfer cables in all of their stores when they know that they will be shutting off older devices in waves (without a final day of service message I might add) and there will be potentially hundreds of customers whom prefer their older devices with the same problem.

    Jason's answer was that he was just a sales floor associate and he didn't make decisions for the company. Frankly that is an unacceptable answer for a major telecommunications company whom should know very well that they are causing problems and dissatisfaction with their customer base.

    My previous IT position had me working with another carrier to activate and set up phones for our end users so I know the process as well as your own people. I've activated hundreds of devices in the last two years.

    To be told that your "Floor level associates" are not even going to try, not going to research the IMEI I was already given for the new device, not look up the account to see that there had indeed been a previous service call to try and resolve the issues and nothing was done.

    In utter frustration I asked for my service to be shut off twice during our conversation and I wanted a refund for the monthly service I JUST payed for, I was refused a refund and told to call customer service. I asked how I was supposed to do that without a working phone.

    While I was offered to use the in-store phone to call the service center, this should be something that in-store clerks should have the power to do or at least set
    Response from AT&T
    Hi Kerridwen! We sincerely apologize for your unsatisfactory experience. We would like the opportunity to talk further and address your concerns. Please send your contact information to info@thewirelessexperience.com and a member of our leadership team will reach out to you directly. Thank you!
  • full starempty starempty starempty starempty star1
    Went in because my phone broke and I needed a new one. Was told I would have to sign up for a new, more expensive plan to use the new phone, but that because of an association with my employer, I'd get a discount bringing the price down to about the same price as my previous plan, that would kick in after 2-3 months. It's now been over 4 months, and after being told by customer service every month that the discount would kick in on the next bill, I'm now told that the plan I signed up for is not eligible for the discount that the sales person in this store told me I would get when I signed up.

    Do not go here, do not use AT&T, they will lie to your face, delay telling you that they lied until after the return period has passed, then say that there is nothing they can do about it. STRAIGHT UP FRAUD!
    Response from AT&T
    Hi Eric! We apologize that you had an unsatisfactory experience and would like to speak with you further to address this matter. Please send your contact information to info@thewirelessexperience.com and a member of our leadership team will contact you directly. Thank you!
  • full starfull starfull starfull starfull star5
    The customer service was fantastic! Shana and Sophia a pros. Both were extremely helpful. Shana helped me chose a new phone that would be best for me and then patiently helped me transfer all the data from my old phone to my new phone. If your looking for experience, patience, and friendly, this is the place to go!
    Response from AT&T
    Thank you for the 5-star review, Claire! We are so glad to hear that Shaina and Sofia helped you choose the best phone for your needs and provided you with a great experience!

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

More locations in the Waltham area

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    353 Fresh Pond Parkway
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    phone
    Services
    Wireless Bill Payments, Equipment Trade-in & Recycling Program, Small Business Solutions, Beats by Dre, Bose, Headphones, Tablets and Accessories, Free Consulting on Devices, Prepaid - GoPhone Refill, iPhone Repair, Screen Repair
    6.74 mi to your search

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