AT&T Store Grand Rapids Wilson Avenue

Megan Trendt provided great customer service and was super helpful in getting me set up with new phones. Thank you!

Avoid this store. When the young man unlocked the door for me yesterday at 5:45 pm, he said he would be with me as soon as possible. Only one couple was browsing in the store at the time. The employee asked if I had a quick question. When changing the account into my name was more than he could manage, he said I need to go to a "corporate AT&T store" and that his store is not with AT&T but just sells their products. He told me if I had a smartphone I could Google to find out where the corporate locations are, and he went back to ask the couple if they had any questions. I stepped to the rear of the store and two calls later learned I could go to Grandville near Rivertown Mall for customer service. I told the young man his customer service was unacceptable. Don't waste your time here. The employee at the Grandville store was friendly, helpful, and took care of this issue that needed required documentation to be accomplished. I only use AT&T for internet service at my current condo, but have been a loyal phone and Uverse customer for years. That employee just gave the Wilson/Standale store a poor rating in my first-ever online review.

The worker of this store (whoever she is) has the door locked at all times, we were required to show an ID to even enter the building. She claimed she was robbed twice and that she is the only one ever working. Sounds like poor management all around. I won’t be stepping foot in this one again. Maybe get some actual staff or a security office if you worried about being robbed all the time 🤷🏼‍♀️

was discriminated against and told to leave because i have a medical condition and cannot wear a mask. had to stand outside and wait. took them 4+hours to switch over 4 phones.

In and out service. Fast as can be and friendly.