AT&T Store Lincoln O Street

Made contact to check status of phone, whoever answered was rude and short. considering pulling our contract.

We have not had AT&T cell service for very long (despite having home phones from them for many years) and we won't have it much longer. The reason? We purchased a prepaid phone card with 90 day expiration written on it. But the devil is in the details. The number of days begin the day the card is bought and NOT when loaded on the phone. I believe this is a fine line of false advertising & if I had the $$ I would hire an attorney because AT&T is committing fraud, in my opinion. Why did I give it an all-star review? Because the store employees- Tanisha, Quinten and Jeremy, were professional, helpful and kind. They took their time so that all of us could find out and understand exactly what went wrong, where and how. These employees will not get any commission and I think that is a shame. We will be switching carriers not because of these hard working employees but because of the AT&T company itself and its greed. We will be purchasing new home phones but they will not be AT&T and it is a shame.

No one answers the phone.

Employee Teeshia , was very helpful and answer all my questions with no problems

Do not trust anyone at this location. We were told AT&T TV service had no contract for service and that a promotion was running for $150 visa gift card after 3 months of billing; so even if we cancelled service after 3 months at least the gift card amount would cover the money we paid for the months it was active. After 4 months of service I decided to call the store and cancel service (we didn’t use it much and the signal wouldn’t work consistently). At this point I was told we were in a 2 year contract and if we wanted to disconnect service it would be X amount. Upon checking the email confirmation from the day service was set up, sure enough it states we are in a contract! Couldn’t believe someone would actually lie like that to make a sale. We have made several attempts for the store to make this right (we have been with AT&T for almost 15 years) and nothing has been done. I then told management that I would like the gift card balance applied to the disconnection fees and nothing has been done about this either. And now no one answers the phone at this location! Unfortunately I have started a BBB complaint for the bait and switch because that is a major issue that needs to be addressed; also because I have never been so personally astounded by such a lack of ethics or even legality.