AT&T Store Brooklawn Brooklawn Shopping Center

Great personal service

I bought a iPhone 11 in the Brooklawn store and was greeted by Russ! I will give him an A1 rating. He was kind, helpful especially since I’m a senior citizen. After the purchase I went home and called him with questions and more help! He was a 10 plus

Awful service. I was in this store to get an Apple watch and Iphone 8 added to my plan. The items were added to my AT&T bill already but the credit system was down. I was told to return to the store the next day. I arrived at the store at 6:35 pm (the store closes at 7 pm) The man working had the door locked and when he seen me walk up to the store he went to the back. There was no one in the store. The employee stayed in the back for over 20 mins while I waited outside. I finally got into my car to leave and seen the man leave the store. I asked him why he locked door and he ran back into the store and locked the door. I went o Broad Street to purchase the products at this store. The woman advised me the items were already added to my AT&T account so I could not purchase them at this store. I am furious and highly dissatisfied. Poor service. I would like to speak with the owner of this store.

Fantastic store! So annoyed of walking into ATT stores and being told the extremely long and proud fanfare how they are the providers for first responders (that's great but I've heard it several times now, from the same people...) and to top it off I've been thrown DirectTV pitches so much I've considered switching after 15 years of being with Cingular/ATT... all that to say, I've found my new favorite store and zero hassle on any of the above! They helped me with what I needed specifically and it was such a painless simple process! Huge kudos to the employee in this store because he kept me a customer!

It went as planned. They didn't try selling me anything more just how I like.