AT&T Store Bayside Bayside

SUPER rude staff and SUPER long wait times.

PLEASE save yourself the headache and do not go to this store. This is a third-party independent authorized retailer and not a corporate AT&T store. If you're not sure what the difference is, look it up; there are TONS of horror stories online about the shady business practices of AT&T's "authorized retailers". Their warranty and exchange policies are different, they make you sign "secondary contracts", and their prices will be different from what you see on the AT&T website. Their giant "AT&T" signs are meant to fool you; they DO NOT WORK FOR AT&T; they work for and are trained and hired by third-party companies, NOT by AT&T. AT&T "authorized retailers" are widely known for cutting corners and sneaking in expensive features into customer accounts without telling customers. They are trained to be salespeople who earn COMMISSIONS, NOT technicians or customer service support, and they will talk you into upgrading to expensive contracts or smartphones so they can earn their commissions. I am not surprised AT ALL by the other reviewer's story that they hustled a 93-year-old grandmother into upgrading her flip phone to an expensive smartphone and would not let her return it; "authorized retailers" DO NOT abide by official AT&T return/exchange policies plus the commission on her sale probably already went directly into their own pockets and they were loath to part with it. I was super confused when the salesman at this store gave me a price for a phone that was different from the price I saw on the AT&T website; now I'm angry that I wasted an hour of my life first waiting to be helped while the salesman spent 45 minutes on the phone in the back of the store, and then arguing with the salesman, not knowing the prices were different because this was an authorized retailer and not an official AT&T store. The AT&T store on Northern Blvd less than 5 minutes away from this store is an official corporate AT&T store, not a third-party, shady, scammy authorized retailer, and you'll get much better customer service there and you will feel safer knowing you're under AT&T's official warranty/exchange/refund policies, contracts, and prices and not some shady third-party company's. I repeat, SAVE YOURSELF THE HEADACHE and go to the official corporate AT&T store 5 minutes away, as all the horror stories online will warn you.

It was a great customer experience. Both Ben and Sarah were knowledgeable, professional and helpful in assisting me to set up my new Samsung 21 5G phone. I highly recommend this store