AT&T Store New Windsor Vails Gate

Horrible. Took advantage of an elderly man and lied about helping him if he came back. Do not go there

I went to this location on my lunch break because i was having issues with my phone. The website stated that hours are 10am-7pm. I went there at 12:45 pm. The store was closed. There was no signs on window about the store being closed for lunch. The ATT website didnt say they close for lunch either!!
I went back to work and called the store to see why it was closed. I spoke to a person named Charles. I explained to him that the store was closed and there was no sign stating that they closed for lunch. He was extremely rude and unprofessional. He says there was a sign stating the hours. I told him that I'm not blind!! Again, he said there was a sign and there are cameras in the store proving it. He is a liar!!!!!!!!
I love my ATT service. But, I will never go back to this location again. I went to the Newburgh store. They are more professional and extremely friendly.

Wonderful experience there. Very nice wonderful customer service. Very fast.

I went into the AT&T store a couple days ago wanting to add a line to my plan. The store was very clean. The sales representative Eddie was a very nice and pleasant person ! He seemed very experienced also ! He was very patient and answered all the questions that I had and I had like 100 questions. Overall I had a great experience and was able to add a new line with out a problem. Thank you so much ! I’ll be sure to come back because of the great customer service !

As a birthday gift from my husband, I was gifted a new phone!We visited the New Windsor Store the day after and were welcomed with pleasant greetings from both the trainee and store manager. As we knew what we wanted to purchase beforehand, an IPhone 8, we started our paperwork only to find out that that phone had to be ordered due to the color choice. No problem,as we weren’t in a rush...the IPnone X was then mentioned with further discussion about the camera and storage. Bingo! This phone had to be ordered as well, and did cost slightly more, but I was happier that I would have more storage, especially as my phone has recently become my main ‘camera.’ We picked up the phone yesterday - same pleasantries upon entering even though there was a different representative on staff. The changeover was made, as well as a review of new operating procedures and features and within a half our we were on our way with big smiles and my birthday gift.On both visits we found the staff to be friendly, courteous and very knowledgeable so both visits were pleasant and positive!