AT&T Store Charlotte Sharon Road

Went in 2/01/2020 and was sold a new iPhone 11Pro for $300 off as a “promotion” for trading in my 6S. Was told it would take a few months for the promo to be reflected on my bill but that id get $10 off each month for a 30 month contract. It’s been 11 months and that still hasn’t happened. I called in May and June (customer service said I needed to go into the store that sold me the deal); so I went in the store in July, Sept (at that point the mgr at the time Chris at least was able to credit me $50); went in again in Oct, new mgr Tatiyanna said she contacted her bosses and it would take a few wks but would go through; called twice in Nov never got a call back; went back on Dec 11 at which point mgr Tatiyanna said I’d be getting the remaining $250 credited to my account within a week. Today is 1/08/2021 and I went in the store to follow up with that Mgr as that credit never happened. She no longer works there and the 2 guys who do (Terrance and someone else) DIDNT EVEN GET OUT OF THEIR CHAIRS to help. Just said “she doesn’t work here anymore and we don’t have a manager so there’s nothing we can do.” They suggested I call customer service. This has been the biggest con of all.

Best customer service ever! Chris Callender and all who work with him always take time to make sure I get the best AT&T has to offer and always have so much fun! So personable and it is obvious the team loves helping customers and AT&T.

I have never experienced such poor customer service at a store before. Yes we went in about 20 minutes before the store closed but we were obviously interrupting their conversation and was met with total arrogance. We will certainly never visit this location again. I'd rather wait in line for someone at Apple than deal with the representatives at this location who obviously have better things to do than be respectful and do what they were hired to do.

Team and manager were extremely helpful and pleasant. Helped answer all my questions and issues.

The sales rep answered all of my questions, taught me a few things about features that had changed on the phone, offered to switch my data over for me & provided me with written instructions when we saw it was going to take hours for my transfer to complete.