AT&T Store Cincinnati Kenwood Town Centre Mall

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In-store pickup
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Day of the WeekHours
Monday11:00 AM - 8:00 PM
Tuesday11:00 AM - 8:00 PM
Wednesday11:00 AM - 8:00 PM
Thursday11:00 AM - 8:00 PM
Friday11:00 AM - 9:00 PM
Saturday11:00 AM - 9:00 PM
Sunday12:00 PM - 6:00 PM
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7875 Montgomery Road
Cincinnati, OH 45236
US
We are located on Montgomery Rd, in the Kenwood Towne Center on the lower level, in the Macy's wing, next to Aeropostale.

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About the Cincinnati Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Kenwood Town Centre Mall AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Kenwood Town Centre Mall AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Conveniently inside the mall near the Red Robin and Macy’s parking entrance.
manager photo
Meet our manager
Tyler leads the team of friendly experts at the Kenwood Town Centre Mall AT&T store and has been with AT&T for 4+ years and is proud to serve the Cincinnati community providing the best in wireless and entertainment solutions. Tyler is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starfull starfull starfull starfull star5
    Today my friend and I took a second iPhone purchased from the Kenwood Towne Center AT&T for setup, transferring information from an old iPhone to the new one and get the savings from AT&T. Marco greeted us at the door and could not have been more helpful. Everything went so smoothly. Marco helped us buy just the right accessories and even answered a few questions about how certain things worked on the new iPhone. Marco was so patient and helpful, going above and beyond what was we expected. AT&T is lucky to have such a professional and kind employee. Thanks, Marco!
  • full starfull starempty starempty starempty star2
    I live on the Westside but always go to this At&T but I’ve always been treated so good. Last night I rushed to get off work to make it in plenty of time before they closed. I walk in, I can tell the guy is less than thrilled I came in. I told him I’m getting an upgrade to one of my lines and I’m getting an Apple Watch. I already knew which kinds. I wanted the most expensive iPhone he says we don’t have that one but the store down the street should. I was like no this is my husband’s Valentine’s Day present I’m already late go ahead. Then the Apple Watch I wanted was ordered by someone else that never came and hadn’t been put back in stock. He said he couldn’t put it back in stock. It was for my daughter’s 25 birthday today so I had to get one that I really didn’t want. Then he deleted the LTE from my daughters line and transferred it to the watch instead of just adding the watch to the phone. She has spent from 10am until 3pm on her birthday trying to get it fixed because her phone won’t work. I pay 500 a month for 7 lines and all leased phones and now an Apple Watch. I’ve been in this store when there was 15 minutes until close and was treated so good, I wasn’t rushed, they set everything up, however long it took. I feel like this worker did it on purpose because I didn’t go to the other store when he tried to get me to. I’ve had horrible experience at the one by my house, now here, where can I go now to spend 2,000 and not get treated like a burden?
    Response from AT&T
    Hello Heather. I definitely Apologize for your experience as we are committed to providing an excellent experience to all of our customers. Serving our customers with the best service possible is something we strive for every day. At the Kenwood Towne Centre ATT, we expect the best out of our employees. Thank you for bringing this to our attention as we will address it with the representative that you worked with. Hope you'll give us another chance to make this right
  • full starfull starfull starfull starfull star5
    I convinced my elderly client into purchasing an i phone to use with Apple car play in their new Mercedes. They went to their local AT&T store who sold them the phones but not the data plan they would need to use their new i phones in their new Mercedes. After a month of frustration I drove them to the AT&T store at Kenwood Mall and met Mark. As I suspected, it was the "Data plan" they were sold and nothing else. Mark was the most professional associate I've run into in many years. He had my clients up and running with the correct data plan in a matter of minutes. Mark, if you read this you'd make a great Mercedes salesman. I've been here 31 years so I know what one looks like. Stop by if interested and most of all thank you for taking care of my clients in a "Mercedes fashion"! Sincerely, Zach G
    Response from AT&T
    Hello Zach G Thank you for reaching out. So glad to hear that Mark took such great care of you and you're clients! Hope to see you again!
  • full starfull starfull starfull starfull star5
    I had to visit a corporate store to turn off my dad's cell due to dementia issue's he has. Chad was excellent in helping with the issue and telling me what to do about also cancelling his tv hook-up. Chad is an asset to the AT&T team! Thank-you!
    Response from AT&T
    Hello Bob L. We know that first impressions are very important. Thank you for reaching out and we hope to have the opportunity to connect with you again soon!
  • full starempty starempty starempty starempty star1
    I’m struggling to even put into words the awful experience we had in the Kenwood store today. We are not from the area, and went to the Kenwood mall to visit the Apple store and select a new phone after ours died. My husband has an AT&T plan, and they assisted him in completing the upgrade. Unfortunately, there was a glitch in the system that led to ATT having record of the transaction, and Apple being unable to complete it on their end. After TWO HOURS on the phone with ATT, the very helpful Apple representative suggested we head down to the Kenwood store (also located in the mall) to try to resolve the issue in person. The associates working struggled to understand the issue. They did make a call to corporate, but this still did not resolve the problem. We stated we were ok just foregoing the whole thing at this point, as we had been trying to work through the problem for now close to three hours with ATT (between phone calls and in store). We explained we would just get a new phone when we got home. We asked that they simply cancel the charge for the phone we had not purchased, and reinstate that line’s eligibility for an upgrade. They responded that they could get the old phone set back up. We explained this was not an option, as this phone did not work. I asked how long it would take to honor our request of just cancelling the charge and reinstating the eligibility to upgrade, so we could do so when we returned home. We received a reply of “it could take awhile.” I explained we were late to an engagement (the sole reason for being in town), and needed to leave. I was met with a condescending “well we’re just hearing about this problem now” by the manager, Derrick. I stated that we understood this (although we had been in the store 40 mins by then), and wondered if we could leave to keep our meeting and come back. As I attempted to ask this, I was interrupted repeatedly and defensively by Derrick and another associate. My husband intervened twice asking that they allow me to speak. They failed to stop talking. The last time they interrupted, my husband again asked that they let me speak, and Derrick started yelling that we had “attitudes” and needed to leave the store. He repeated, over and over, “get out.” I asked to speak with his manager, and he replied “I am the manager of this store.” I asked for the name of HIS manager, and Derrick stated “I’m not going to give you that.” He then began to walk towards the back room while repeating “get out.” I asked if he was really sure this was how he wanted to be treating customers, and if he really felt it was appropriate to withhold the name of his manager. I sincerely wanted him to pause, evaluate his behavior, and make amends. Had he, all would have been forgiven. Instead, he said “yes, get out.” He went to the back room, and another employee apologized for his behavior. But, because Derrick refused to provide the name of the District Manager, he would not either. We were appalled. We are not people who complain in restaurants, retail stores, etc. I have worked in customer service and have empathy for these positions. This behavior was so out of left field and unacceptable I’m still trying to process it. That said, I would never want someone to lose their job over a bad day, and just hope better training is provided regarding customer service. We did call the other ATT in the area, and were readily provided the name of the district manager. We’re awaiting his return call. Update: it has now been five days. The district manager will not call us back, either. We are still without a phone. CUSTOMER BEWARE!!

Cellphones, plans & accessories

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POPULAR SMARTPHONES

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ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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