AT&T Store Cincinnati Kenwood Town Centre Mall

Day of the WeekHours
7875 Montgomery Road
Cincinnati, OH 45236
We are located on Montgomery Rd, in the Kenwood Towne Center on the lower level, in the Macy's wing, next to Aeropostale.
(513) 792-9300(513) 792-9300
3.6 out of 5.0full starfull starfull starhalf starempty star
(16 Reviews)
We apologize, but this store is currently closed.
Please visit our Rookwood Store Store located at 2692 Madison Rd, Cincinnati, OH 45208. They are currently open Monday to Saturday, 11:00am to 7:00pm.
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About the Cincinnati Store

Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
Looking for the latest and greatest smartphone? Our Kenwood Town Centre location can help you with that! We’re your one-stop shop in Cincinnati, OH. We also have tablets, wearables, and gadgets galore. We offer in-store activation and we’ll help you set everything up in no time. Need a great gift? Let our experts help you find the perfect present. What’s your favorite show? Sports, movies, series? We can customize our DIRECTV® and AT&T TV NOW packages to deliver the shows you love. Ready to shop? Stop by our store located on 7875 Montgomery Road! We’d love to help you get the best AT&T has to offer.
manager photo
Meet our manager
Hi Cincinnati neighbors! Derrick is passionate about being an important part of the Cincinnati business community. Derrick has 3 years of service at AT&T helping our customers get all the best that AT&T has to offer.
manager photo
Meet our manager
Hi Cincinnati neighbors! Derrick is passionate about being an important part of the Cincinnati business community. Derrick has 3 years of service at AT&T helping our customers get all the best that AT&T has to offer.

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What our customers are saying

  • 1 out of 5full starempty starempty starempty starempty star
    I’m struggling to even put into words the awful experience we had in the Kenwood store today. We are not from the area, and went to the Kenwood mall to visit the Apple store and select a new phone after ours died. My husband has an AT&T plan, and they assisted him in completing the upgrade. Unfortunately, there was a glitch in the system that led to ATT having record of the transaction, and Apple being unable to complete it on their end. After TWO HOURS on the phone with ATT, the very helpful Apple representative suggested we head down to the Kenwood store (also located in the mall) to try to resolve the issue in person. The associates working struggled to understand the issue. They did make a call to corporate, but this still did not resolve the problem. We stated we were ok just foregoing the whole thing at this point, as we had been trying to work through the problem for now close to three hours with ATT (between phone calls and in store). We explained we would just get a new phone when we got home. We asked that they simply cancel the charge for the phone we had not purchased, and reinstate that line’s eligibility for an upgrade. They responded that they could get the old phone set back up. We explained this was not an option, as this phone did not work. I asked how long it would take to honor our request of just cancelling the charge and reinstating the eligibility to upgrade, so we could do so when we returned home. We received a reply of “it could take awhile.” I explained we were late to an engagement (the sole reason for being in town), and needed to leave. I was met with a condescending “well we’re just hearing about this problem now” by the manager, Derrick. I stated that we understood this (although we had been in the store 40 mins by then), and wondered if we could leave to keep our meeting and come back. As I attempted to ask this, I was interrupted repeatedly and defensively by Derrick and another associate. My husband intervened twice asking that they allow me to speak. They failed to stop talking. The last time they interrupted, my husband again asked that they let me speak, and Derrick started yelling that we had “attitudes” and needed to leave the store. He repeated, over and over, “get out.” I asked to speak with his manager, and he replied “I am the manager of this store.” I asked for the name of HIS manager, and Derrick stated “I’m not going to give you that.” He then began to walk towards the back room while repeating “get out.” I asked if he was really sure this was how he wanted to be treating customers, and if he really felt it was appropriate to withhold the name of his manager. I sincerely wanted him to pause, evaluate his behavior, and make amends. Had he, all would have been forgiven. Instead, he said “yes, get out.” He went to the back room, and another employee apologized for his behavior. But, because Derrick refused to provide the name of the District Manager, he would not either. We were appalled. We are not people who complain in restaurants, retail stores, etc. I have worked in customer service and have empathy for these positions. This behavior was so out of left field and unacceptable I’m still trying to process it. That said, I would never want someone to lose their job over a bad day, and just hope better training is provided regarding customer service. We did call the other ATT in the area, and were readily provided the name of the district manager. We’re awaiting his return call. Update: it has now been five days. The district manager will not call us back, either. We are still without a phone. CUSTOMER BEWARE!!
  • 5 out of 5full starfull starfull starfull starfull star
    The manager made sure i was completely satisfied with my experience, i came In asking if they could help me get a new phone because mine was not working anymore, and they completely succeeded. I got a new phone and it wasn’t a hassle to do so, highly recommend taking to Derrick.
  • 5 out of 5full starfull starfull starfull starfull star
    Great customer service. Agent helped me pick up best plan suited for my family. In short time I’ve upgraded my phones and completed formalities. Very satisfied with service.
  • 3 out of 5full starfull starfull starempty starempty star
    great helper for getting a new phone line for a phone......unfortunately, there were 5 guys without customers, and they were all discussing lunch breaks and lots of stuff that customers probably don't need to hear! You're overstaffed for the morning, and could probably run that store more efficiently!
  • 3 out of 5full starfull starfull starempty starempty star
    The visit went fine. The store was not that busy so I did not have to wait. I was looking to set up auto pay and paperless billing, as well as receive the Direct TV Now discount for having unlimited data. The store staff could help with me with the first two requests. They advised I would need to contact Direct TV for the additional discount which I have done. If you can sell Direct TV in the store, you should be able to make adjustments to the account.

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