AT&T Store Happy Valley Happy Valley

We were sold a pkg hotspot/Direct stream by Michael. We told him about our location having trouble getting a signal but he assured us. We did not have a strong enough signal for it to work, when we returned, he wouldn't come out and talk to us. We are being charged $50 for trying it out, and he took us off our long time plan and we are forced to go on a more expensive plan. we are retired, feel like he took advantage totally of our lack of knowledge. The manager wouldnt talk to us, either when we returned. taking advantage of old people and long term customers is a terrible business plan. We will pass our experience on, dont trust Sunnyside ATT!

Worst customer service I’ve ever seen! We were kicked out of the store by Mika at 6:45 asking if he could tell us how to put a SIM card in the new tablet we purchased from this store. He was helping the customer he had and locking the doors. Maybe they should post their hours as closing at 6:30! I asked for the managers # which he said he didn’t have a phone? He wouldn’t give me the managers name, threatening to call the police on us? We went to the town center and got it fixed in 10seconds which they agreed customer service at this location is horrible! Once again I go into this location after a couple weeks, 2 employees were working with customers one of which sold us our tablet. Neither greeted me or Acknowledged me, after waiting 20mins &the salesman walked by me I asked if the hotspot issue I was having was something they could fix or if I needed to call customer service. He said I had to call customer service it was something they at the store couldn’t help me with. I called customer service and asked why the store was unable to tell me how to fix the Hotspot from timing out which she replied The store absolutely should’ve helped me with this problem. I’m extremely disappointed with AT&T because of this one store and considering canceling service after having multiple business lines through them for 15yrs

The customer service was great! Kate and Eldon were kind, friendly, and attentive.

Nimo was my sales rep and she created a great customer service experience. She was patient and thorough and helped me configure my wireless plan to save money in addition to helping me set up my new phone with my old contacts, pictures and apps. It was super easy. Thanks, Nimo!

Made a couple of stops by store before purchase was made, both representatives were very helpful the process was quick and fast .