AT&T Store Tigard Tigard

My fiancé and I went in to upgrade our phones and while looking were interrupted by a loud audible “For Peet’s sake!” as I looked over I thought it may be a customer who was upset but to my surprise it was the general manager. A young man came over and explained that there had been some issues with their tablets they used for their job but did help us pick out our phones. They only had 1 in stock so we only chose to switch one over for me. Then once the other customer left it seemed that they all chose to do a part of the work which caused them to change my new phone’s sim to my fiance’s Number rather than mine. After them attempting to fix it twice they finally got the new SIM card to work, but alas when they called to double check the number, it was still attached to my fiancé’s....only took about 2-3hrs. So with my new phone I chose to get a case and screen protector which I was quoted a price. The nice manager told me he “threw on all the discounts” as he felt really bad for the hassle. My final bill received less than 3% discount. When they finally got both phones working with the correct numbers we finally left....only found out this morning that they didn’t change my IMEI for my new phone so had no internet access this morning and had to call in to support to have it updated. The Manager’s attitude during the entire visit was upset and hostile. As a leader he needs to set a better example and not show how upset or mad he is on the sales floor, nor should he try to discipline an employee on the sales floor either. Have some class and respect for that employee and do it behind closed doors.

Complicated and long and they made it happen. We closed the store on Sat pm and they were still smiling.

it took over 2.5 hours to move 3 lines over (2 from sprint, 1 from at&t) staff was very unprofessional, talking amongst themselves, leaving us to wonder what was going on as they aimless stood around. and would occasionally say this takes a while. Staff had no interest in assisting, made us feel like we were burdening them. Three males working, one that helped us must have been in training because he kept going back to another. I had two elderly people with me and they were very VERY unprofessional !!!! did i mention how unprofessional they were.....

The store reps were very helpful and very knowledgeable. They transferred my data and were very attentive to me. Great experience.

They staff was helpful with a difficult issue and they did not give up. They continued to work with me until the issue was properly resolved.