AT&T Store Lancaster Fruitville Pike

Worst experience, such a shame.
I would like to talk to the manager or a rep from the company about my experience. I took my existing att line and put it on my sisters and was told I couldn't transfer my number. The communication came off as if it was too much of a hassle for them so I felt forced to get a new Number. Which is now causing A LOT of issues because I've had the same number for 20 years. The two gentlemen in the store was very short, rude, and curt. I asked for details on pricing and they wouldn't provide them. Was told I get the $700 trade in credit because of getting the iPhone 12 Pro, but my papers say $220 and he just brushed my inquiry about it off and said "yes just disregard that". So I am very unsure what trade in I got and what my bill will be. If I only got 220, I would not have traded my phone. Please have the store manager contact me or provide me his information.

Ask to have two phones activated that AT&T sent in the mail. Said they did so but could not use them. Took to another store and they said they were NOT activated. Other store took excellent care for us by answering questions and activated the phones. NO help at all at Fruitville Pike

Terrible customer service. When I returned as directed in order to set up my new phone, I was met with no help, a dismissive attitude and comments about how I did not know what I was doing.

I am currently at this Fruitville Pike location and we are getting the absolute worst service that I have ever had at an ATT location. We are being helped by a young lady named Lily who is in a hurry and rushing us through our account upgrade and purchase of 2 new phones. We are the only customers in the store. She sent here xoworker to go pick up lunch. 2 potential customers walked through the door and she turned them away and told them they would be better off going to another store because she is working by herself. Horrible service!!!
We are getting ready to leave and she is locking the door so that she can have lunch. 4:30pm on a Friday!!! Crazy!! Disgusting service.

THIS STORE SUCKS!!! I went to exchange
my phone. The store claimed that my phone was in stock(the one that I wanted) then after an hour of waiting said they did not! I am calling corporate, ATT and the BBB on this franchise a total scam!! They did not want to take the phone back! Wanted the commission for selling me the phone was the bottom line! Well we will see about that!