AT&T Store Middletown Middletown

If I could give it a zero - I would! We joined the AT&T network in mid July 2020 and it has been a complete nightmare! There are multiple issues but here are just a few highlights: Our monthly bill is $170 more a month than what was previously quoted. We were also charged fees that we were not supposed to be charged in our initial bill. My new phone of less than 60 days, clearly has a hardware issue but AT&T will not exchange the phone. They will however take the phone and send me a used "like new" refurbished phone! I purchased a brand new phone for $1000.00+ from your store that was clearly defective and instead of making it right, AT&T chooses to do nothing but say oh well, there is nothing that we can do, you just missed that 30 day window. We have requested to speak to the District Manager for assistance, since he apparently has the authority to make things right, however it has been four days reaching out and Mr. DiPaola chooses not to be bothered and has not made any effort to give us a call. So we are basically stuck in a plan that is almost double of what we thought we would have to pay, there are over $180 worth of fees on our account that should be waived but we are at the mercy of the MIA DM to authorize the correction, AND were sold defective merchandise that we now have to finance for the next two years. A claim to the Better Business Bureau is forthcoming however we are still stuck in this living heck for the next 2 years with no support what so ever! In short I do not recommend AT&T unless you are looking to be scammed, ripped off, and told "sorry there is nothing we can do about YOUR unfortunate circumstance that YOU find yourself in, but we're really glad we suckered you in."

Great customer service. I have been to a few different AT&T stores but never received such good customer service as provided by Lindsay. She was extremely helpful in helping me with my new cell phone.