AT&T Store Pittsburgh Robinson Mall

Day of the WeekHours
Monday11:00 AM - 7:00 PM
Tuesday11:00 AM - 7:00 PM
Wednesday11:00 AM - 7:00 PM
Thursday11:00 AM - 7:00 PM
Friday11:00 AM - 7:00 PM
Saturday11:00 AM - 7:00 PM
Sunday12:00 PM - 6:00 PM
100 Robinson Center Dr
Suite 1320
Pittsburgh, PA 15205
US
We're located right next to the children's play area and across from the Shoe Department.Schedule an appointment
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3.5 out of 5.0full starfull starfull starhalf starempty star
(16 Reviews)

Our top priority is to keep our customers, employees, and communities safe. Here are some important updates on our stores’ policies and procedures and we appreciate your help keeping our communities safe and healthy.

• We’re offering Curbside service, touchless transactions and, where available, no-contact delivery with virtual set-up.
• We’re cleaning and sanitizing surfaces regularly, and hand sanitizer is available for employees and customers.
• Masks are required to be worn by employees, customers, and visitors in our stores and will be provided to anyone who needs one.
• Check out COVID-19: Our Response webpage for the latest information.

AT&T Protect Advantage
No phone insurance? Let’s fix that. Protect your device against damage, loss, theft, and get expert technical support. Open enrollment ends 3/31/21.
Samsung Galaxy S21 5G
Best deals for everyone. New and existing customers get the Samsung Galaxy S21 5G for FREE with qualifying trade-in.​
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
AT&T speed tops the charts! AT&T is Pittsburgh's fastest wireless network.
With more people connecting with each other virtually than ever before, having fast wireless speeds is important. Whether you are connecting with family, friends or colleagues or downloading the latest movie, we’ve got you covered.
America’s best deserve our best
Military, Veterans & their families get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.

Special offers and new phones for Pittsburgh

  • Smartphone
    Samsung Galaxy Ultra 5G

    Smartphone

    Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.
  • iPhone 11

    SMARTPHONE

    Learn how new and existing customers get iPhone 11 for $10/mo. No trade-in required. Pus, SAVE even more when you trade in an eligible device.
    10.00/mo.Restrictions apply. Req’s 0% APR 30-mo. agmt. Well-qualified customers only.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $330 off a second Apple Watch!
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00/mo.Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Pittsburgh

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Pittsburgh?
    50.00/mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Pittsburgh Store

Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
At the Robinson Mall AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Where to Park
Park near the Dick's Sporting Goods for easiest access to our store.
manager photo
Meet our manager
Blake leads the team of friendly experts at the Robinson Mall AT&T store and has been with AT&T for 4+ years and is proud to serve the Pittsburgh community providing the best in wireless and entertainment solutions. Blake is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.
manager photo
Meet our manager
Blake leads the team of friendly experts at the Robinson Mall AT&T store and has been with AT&T for 4+ years and is proud to serve the Pittsburgh community providing the best in wireless and entertainment solutions. Blake is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 1 out of 5full starempty starempty starempty starempty star
    We went yesterday to trade in my iPhone for a new one. We explained to the associate Katie that we were only there to get a new iPhone, and were not interested in any upgrades as we are locked into a family plan that the account holder insisted that we do not change anything. She said she would look to see the best deal, and would be back in 5-10 mins. We waited 30 minutes for her to return with various plans and upgrades after we clearly told her that we wanted a new phone only. We came back to pick up the new phone 30 mins later as instructed and were ignored for 20 minutes. Katie eventually helped us and sent associate Jojo to finish up as she helped another customer. Jojo came around the glass barrier with his mask worn improperly and below his nose and was within a foot of us. Luckily we were properly masked ourselves. We will NOT be returning to this store again.
  • 1 out of 5full starempty starempty starempty starempty star
    Liars!!! They deserve ZERO stars but I have to put at least one to submit this review. Went to the store 9/14/2020. Was eligible for an upgrade. The promotion was $1000 toward a new phone if we opened a new line that we were told would cost $7 extra a month but we didn't have to use it. JoJo gave us a quote that our bill would be $234 a month plus taxes for the 3 lines we are using and the extra line that we aren't using. Our bill is currently $319 a month. This was a no brainer because we would be saving money. This is how it actually went down. My first bill was $360 due to one time fees of opening this new line. My second bill was $311. No where near the $234 we were quoted. I called the store and talked to the manager, Bob, after the 2nd phone call. He never called me back after the first phone call. He told me that he couldn't access my account because I wasn't physically in the store. B.S. I called customer service back who then transferred me to a secondary person who was able to make changes to my account. What JoJo didn't tell us is that when we open a new line it has to have a phone connected to it. He put my new phone on this new number without telling me. Meaning I can never get rid of it because it's my new number. If I get rid of the extra line then I have to give up my current number and take this new number. It cost us $70 extra a month, not $7. The customer service representative said there is no way possible for the bill to ever be as low as $234. He left the insurance and other services on my current number causing us to pay more for a device that's not even connected to my number. We were able to make enough changes to the bill through customer service to get our bill down around $270 a month but now we are stuck with this extra line for 30 months. Do not go to this store as these people are only out for themselves. We will never go back. I'm sure JoJo and Bob got some kind of kickback for this extra line so they have to lie to get customers to agree to it. They however don't tell you all of the details that could cost you more in the future. Please be aware if you go to this store that they will rip you off to put an extra buck in their pocket. I'm so upset that I'd completely switch companies if it wouldn't cost me so much out of pocket right now. These people are friendly and deceiving. If they offer you a deal please call customer service in front of them to verify it before you sign anything. Hope this review helps someone else from being put in the same situation that we are now in. As for JoJo and Bob, you should ashamed of your dishonesty!!!!
  • 1 out of 5full starempty starempty starempty starempty star
    Just left waited an hour for help, and was treated poorly. I felt stupid for asking any question. Nothing I need was done or resolved
  • 4 out of 5full starfull starfull starfull starempty star
    I went to the store in settlers ridge first and was completely ignored for almost a half an hour after signing in. So I went to the store in the mall at Robinson and was treated completely different. The representatives were helpful, friendly and considerate of our time. We were in and out in 5-10 minutes.
  • 1 out of 5full starempty starempty starempty starempty star
    We went into the Robinson Mall location the first week of October to get my son a new phone for his birthday. We were told that the plans changed and it would actually be cheaper to switch our plan to ulimated data and a first responder discount. So of course we opted to go that route. The first month our bill was almost double what we were told it would be. I called the AT&T customer service line and was told by a girl that the first one would be a little higher but then it would be reimbursed on the second bill and that it would level out to the quote that I was given with taxes and everything. The next month came and went and the bill was still more I called again and people customer service told me that I was making this up and this is not the quote that I was given even though I had it on a piece of paper from the agent at the store. Again I had also spoke to the customer service representative the month before and she assured me that the bill would be corrected the next month. It was not I called AT&T customer service line again ask to speak to a supervisor and to have that call pulled since they are monitored and recorded and she told me that somebody would call me back after they pulled the call and I never heard from anybody ever again from the customer service department. With my frustrations I then call the Robinson store and asked for the store manager, I spoke with him the Tuesday night before Thanksgiving and he assured me he would look into it and get back to me sometime that weekend. I never heard back from him his name was, CJ. So I then went on to social media and asked to speak to an AT&T representative there and I got a gentleman by the name of Kenneth who has been extremely helpful through this processa. He temporarily fixed my bill because he said that the first responder discount was not being applied and that I would have to go back to the store and have them do something on their end to get this in motion so that my bill would be correct going forward. We did that this past Monday, January 7th and were promised a call from the store manager CJ on Tuesday because the associate had no authority to fix this. We sat in the store with our two young children for over an hour waiting while the associate contacted the store manager and then came back and told us there was nothing we could do until the manager was back in. Here we are again Wednesday, January 9, 2019 and no return call. We are extremely frustrated and disappointed. We have been customers for a very long time. WE PAY OUR BILL EVERY MONTH.....why can't we get this right! You owe us money and a fix to this problem! 3 months and counting. I have spent hours on the phone with ATT and a wasted trip to the store.

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