AT&T Store Kerrville Kerrville

I have a TERRIBLE experience here. They don't take care of new customer. I absolutely will not come back here again! So, last week I went to the store to sign up for a new plan. I signed up for the nurse/physician discount promo good for (2) lines and decided to get the iphone 12 pro max. The lady that assisted us said that my plan will be $65/month for each phone but the nurse/physician promo discount is only less than $50/month but she insisted that it was $65, then she asked one of her colleague and so the discount was applied. They should assist new costumers with the lowest possible rate one can get. Everything was processed and I got the (2) Iphone 12 pro max and walked out of the store; when I got in my car I took the phone from the box to check and I noticed a small scratch on the screen then I took it back to the store but they insisted that it was not there and that there was nothing that they could do. I spoke to the manager and he said he could not do anything about it because it was already taken out of the store. I asked him nicely to switch the phone but he said no and instead gave me a screen protector to cover it, which cost $40; the restocking is $55 but he said he wasn't gonna take the phone because it has a scratch. I walked out of the store really disappointed. Days after, I called AT&T and told them about what happened, the person I spoked with was very kind and said he will give me credit for the restocking. I told him I will not go back to this store and so I went to another store and have the phone swapped for a new one. I did not pay any single penny to swap for a new phone. I am not surprised at all that I am not the only one with a terrible experience.

I had a terrible experience in this store. I just recently purchased (2) Iphone pro max 12. The lady that assisted did not even tell us or explain to us about plan options and charges. I got the (2) iphone pro max and when I got to the car I checked on the phone and noticed a small scratch on one of the iphone front screen. I immediately went back to the store and told them about it and they told me straight out that there was nothing that they could do about it because the phone was already out of the store, even if it was just less than 5mins. One of the guy I spoke with said that there was no way that scratch was there when it was in the store. I was really disappointed. They were not going to switch my phone. I demanded but they were of no help. I called AT&T today and told them my terrible experience and they agent I spoke with was so nice and was very helpful. He told me to bring my phone back and apply for a buyers remorse option and that he was going to give me credit for restocking fee. I asked him if I can go to another AT&T store because I don't want to deal with the sales in Kerrville and he was kind enough to give another corporate store where I can return my phone in exchange and that I don't have to pay for the restocking fee.

I am not surprise that I am not the only one who just recently had a bad experience in this store.

ZERO Customer Service! My husband & I went to this location to upgrade my phone. From the very start, the female employee that waited on us was unprofessional, condescending, rude and clearly not interested in helping us. We were the only customers in the store. After trying to communicate with her for five minutes, my husband finally spoke up & told her he didn't appreciate her attitude and that she was being very rude. She told us we weren't listening to her!! Not one pleasant word was spoken by her the whole time. She did not give us much information about the phone we were interested in or let us know about any other options. Two other employees were nearby and one was also rude to us. My husband & I are very tolerant and both of us have worked in customer service. We haven't encountered this rudeness in years!! Our previous experiences at other A T & T stores have always been most delightful, with the staff being knowledgeable, professional & friendly. We left the store empty handed and will go to another location to make our purchase. There is no excuse for their behavior at this Kerrville store.

Terrible experience. First, apparently you can't even look at a phone without having the salesperson attached to your hip. they actually wanted me to wait out in the cold until a salesman was available just to look at a phone. They think I'm going to stick around outside in the cold until it's my turn to come back in and spend over $1,000 on phones they're crazy! Thanks but no thanks. I'll spend my money somewhere else!

Went in to the store under stress due to issues with att prepaid. Hunter greeted me with attention and worked diligent to help me. This has been one of the best experience i had dealing with phones. Hunter is amazing. Thank you so much for an excellent customer service!