AT&T Store Seattle Westlake Avenue North

New manager helped me with my account and provided a lot of helpful information. I’ll be going to this location from now on, as staff seems more knowledgeable and willing to help.

Love it, went great. Was such a nice experience and helpful staff, def recommend to friends.

Once again the experience at this store was horrible. I entered the store expecting to wait, as is normal for this location. Unfortunately, the store wait was even longer than expected. It appeared that there was only one employee for the first 15 minutes I was there. The first employee seemed calm and collected as well as respectful, something that was not always a given in the past. Unfortunately with me as the third customer the wait was proving to be lengthy. Eventually another employee came out and started working. He seemed to have no regard or apology for making us wait as long as we had. At this point I was next and the second employee did offer me help. All I needed was to pay my bill. He did so but had a very cold and unfeeling manner. The payment process took far too long given that this should be a simple process. At the end, I asked for a paper receipt (which I did have to ask for, as opposed to being asked if I would like). The employee attempted to do it, but when the printer did not work, which was probably due to it being off at the time, he simply said he couldn't and offered to show me on the iPad. I had to explain to him that it was for my records and that seeing the payment on his iPad did not serve my purpose. I ended up leaving the store with my bill paid (something that could not be done on my previous visit last month), but not without a lengthy wait and frustration as normal. I recommend this store have a complete change of management as every experience is worse than pulling teeth.

The process was seamless and the person at the store helped us setup everything in no time