AT&T Store Vancouver Vancouver

I had a rather complicated issue with my mom’s phone. Kimberly was very welcoming, professional and knowledgeable. The issue was resolved and it made my mom and I very happy. She was able to use her phone again. Thank you Kimberly

Chris was exceptionally helpful! He went above and beyond in customer service!

Your manager, Krystal, is so professional, courteous, knowledgeable and efficient. She is a 6 star employee and is the reason I will continue with the AT&T Hazel Dell location.
Thank you, Krystal. I am so appreciative.

I started out at the att store on Andresen with salesperson Madi. I simply need an upgrade on my phone. I was told about a great package deal they had going on. I could get a Samsung galaxy s20 for half price if I signed up for this package. The package included an extra phone line and HBO Max. When I said I didn't need an extra phone line , I was assured that this package would be cheaper than what I was currently paying. I still have the paper work showing me how this would work. Well guess what, My monthly bill went up $46.00 per month and I am locked in for 3 years. Also there is a penalty for paying off the phone early. So my half price phone will cost me an extra $46.00 a month for 3 years. That comes to an extra $1656.00. After numerous phone calls and visits to the stores I have gotten nowhere. Madi has moved to the cascade park store where I spoke to manager Paige. Paige really didn't see a problem with the shady transaction that took place. Please read the other comments from customers as this seems to be a common practice.

Nice guys great service. Will is the best!