<h3><strong><span class="type-base">We&rsquo;d hate to see you go!</span></strong></h3>

<h3><span class="type-sm type-base">With AT&amp;T, you get the connectivity you depend on, deals you want, and prompt, friendly service you deserve. All guaranteed, or we make it right.<br />
<strong><a class="type-sm color-white" href="https://www.att.com/why-att/guarantee/?source=IMC255450627&amp;wtExtndSource=_suppwrls_" style="color: white">Explore the AT&amp;T Guarantee<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong><br />
Talk to one of our loyalty experts by calling <strong>800.331.0500</strong>.</span></h3>


<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/" style="color: white">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong></h5>


<h3><strong><span class="type-base">U-verse TV community forums</span></strong></h3>

<h3><span class="type-sm type-base">Get help answering your questions from a community of users.</span></h3>

<h5><u><a class="type-sm color-white" href="https://forums.directv.com/categories/uverse-tv/5def9460238f4a196321de08" style="color: white">Go to the U-verse TV forums</a></u></h5>


<h3><strong><span class="type-base">We&rsquo;d hate to see you go!</span></strong></h3>

<h3><span class="type-sm type-base">With AT&amp;T, you get the connectivity you depend on, deals you want, and prompt, friendly service you deserve. All guaranteed, or we make it right.<br />
<strong><a class="type-sm color-white" href="https://www.att.com/why-att/guarantee/?source=IMC255450627&amp;wtExtndSource=_suppwrls_" style="color: white">Explore the AT&amp;T Guarantee<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong><br />
To talk to one of our loyalty experts, choose <strong>Chat</strong> when available or call <strong>800.331.0500</strong>.</span></h3>


Visit your device manufacturer's website.

User manual

Here's your device's complete instructions, specs and more.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

Find your appointment using your order number or internet account number.

We had a problem on our end. Please re-enter your info and try again.

We couldn’t find an appointment with those details. Want to try again?

We couldn’t find an appointment that matches your account number. Want to try again?

We couldn’t find an appointment that matches your order number. Want to try again?

You have reached the limit for rescheduling your appointment. Please try again tomorrow.

Reschedule limit hit

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

Want to see what’s different? If your bill went up or down by $5, we’ll show you the changes.

Review bill changes

One of your bills has gone up or down since last month. Check your bill history for more details.

Your bill hasn’t changed much from last month. You can check your bill history.

Your bill went [[up/down]] by $[[n.nn]] since last month. Take a look at the difference.

We're not able to load content for this article at the moment. Please refresh page in sometime.

Select your option for personalized help.

We can’t check for issues right now. Try again later.

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Learn how to find your IP address or acquire a Static IP address.

DSL Internet - Internet connections, web browsing & security - Advanced information - IP address

Get detailed information on IP addresses and gateway configuration.

DSL Internet - Internet connections, web browsing & security - Advanced information

DSL Internet - Internet connections, web browsing & security - Apps & tools

Learn how to connect to your modem or Wi-Fi gateway.

DSL Internet - Internet connections, web browsing & security - Home network & Wi-Fi information - Modem, gateway, and Wi-Fi

Get detailed information on your DSL network password.

DSL Internet - Internet connections, web browsing & security - Home network & Wi-Fi information - Network password info

Find your Wi-Fi information to connect devices, computers, and more to your home network.

DSL Internet -Internet connections, web browsing & security - Home network & Wi-Fi information

Explore security features offered with AT&amp;T Internet Security Suite powered by McAfee.

DSL Internet - Internet connections, web browsing & security - Security & safety - AT&T Internet Security Suite

Explore tools to protect your family, personal information, and DSL home network.

DSL Internet - Internet connections, web browsing & security - Security & safety

Learn about factors that impact internet speed and how to improve browsing.

DSL Internet - Internet connections, web browsing & security - Web browsing & internet speeds

Learn about DSL internet and Wi-Fi connections, tools, and security.

DSL - Internet connections, web browsing & security

Learn about discounted internet service and how to apply.

DSL Account - Installation & order status- Discounted internet service

DSL Internet - Installation & order status - More setup info

Check on the status of your order and learn about DSL features.

DSL Internet - Installation & order status  - Orders & feature information

Learn what you need to install your internet service.

DSL Internet  - Installation & order status - Self-installation

Read about DSL Internet Terms &amp; Conditions and early termination fees.

DSL Internet - Installation & order status - Terms & Conditions

Get the details on your order and upcoming installation.

DSL - Installation & order status

Identify and fix issues with your Wi-Fi gateway.

DSL Internet - Troubleshooting & repair  - Internet equipment

Check out our tools, video, and tips to troubleshoot slow, intermittent, or lost internet service.

DSL Internet - Troubleshooting & repair - Service

Learn how to troubleshoot your DSL internet equipment and service.

DSL  - Troubleshooting & repair

Get help with your DSL equipment and home network. Find out how to contact us.

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_busfaq,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

https://services.att.com/kmservices/v2/contents/KM1047050?app-id=idpui

Your model is located on the bottom of your gateway directly below the status lights.  <br><br><table class="mce-item-table"><tbody><tr><td colspan="1" rowspan="1"><strong>Gateway image</strong></td><td colspan="1" rowspan="1"><strong>Gateway models</strong></td></tr><tr><td colspan="1" rowspan="1"><img alt="" height="684" src="http://www.att.com/media/att/2015/support/images/att-wi-fi-gateway-model-no+151+x+684.png" width="151"></img></td><td colspan="1" rowspan="1">You may have one of the following Wi-Fi gateways:<br><ul><li>BGW210</li><li>Pace 5268</li><li>NVG589</li><li>NVG510</li><li>Pace 5031</li><li>NVG599</li><li>BGW320</li><li>2Wire 3801</li><li>2Wire 2701</li><li>2Wire 3800</li><li>2Wire 3600</li><li>Netgear 7550</li><li>Pace 5168</li><li>2Wire i38</li><li>Pace 4111</li><li>Westell 327</li></ul></td></tr></tbody></table><br><strong>AT&amp;T modem</strong><br>Your model information is located on the front, side, or bottom of your AT&amp;T modem. <br><br><table class="mce-item-table"><thead><tr><td colspan="1" rowspan="1"><strong>Modem images</strong></td><td colspan="1" rowspan="1"><strong>Modem models</strong></td></tr></thead><tbody><tr><td colspan="1" rowspan="1"><img alt="" height="368" src="http://www.att.com/media/att/2015/support/images/att-modem-model-no_336x368.png" width="336"></img></td><td colspan="1" rowspan="1">You may have one of the following modems:<br><ul><li>Motorola 2210</li><li>Motorola 3360</li><li>Netgear 6200</li><li>Siemens 4100/4100b/5100</li><li>Speedstream 4100/5100</li><li>Westell F90</li><li>Westell 327</li><li>Westell 6100</li></ul></td></tr></tbody></table><div class="mce-resizehandle" id="mceResizeHandlen" style="cursor: n-resize;margin: 0.0px;padding: 0.0px;left: 229.833px;top: 31.1667px;display: block;"></div><div class="mce-resizehandle" id="mceResizeHandlee" style="cursor: e-resize;margin: 0.0px;padding: 0.0px;left: 455.167px;top: 387.833px;display: block;"></div><div class="mce-resizehandle" id="mceResizeHandles" style="cursor: s-resize;margin: 0.0px;padding: 0.0px;left: 229.833px;top: 744.5px;display: block;"></div><div class="mce-resizehandle" id="mceResizeHandlew" style="margin: 0.0px;padding: 0.0px;left: 4.5px;top: 387.833px;display: block;"></div><div class="mce-resizehandle" id="mceResizeHandlenw" style="cursor: nw-resize;margin: 0.0px;padding: 0.0px;left: 4.5px;top: 31.1667px;display: block;"></div><div class="mce-resizehandle" id="mceResizeHandlene" style="cursor: ne-resize;margin: 0.0px;padding: 0.0px;left: 455.167px;top: 31.1667px;display: block;"></div><div class="mce-resizehandle" id="mceResizeHandlese" style="cursor: se-resize;margin: 0.0px;padding: 0.0px;left: 455.167px;top: 744.5px;display: block;"></div><div class="mce-resizehandle" id="mceResizeHandlesw" style="cursor: sw-resize;margin: 0.0px;padding: 0.0px;left: 4.5px;top: 744.5px;display: block;"></div>

AT&T Wi-Fi gateways

<strong>Equipment identification</strong><br>Review the equipment information <strong>below</strong>. Once you have identified your modem or Wi-Fi gateway, use the dropdown selector <strong>above</strong> to get to your equipment-specific instructions.

Internet equipment

Modem and gateway selection

AT&T Wi-Fi gateways

Was this info helpful?