Having issues with your internet or wireless service? Learn how to check for outages and sign up for internet outage alerts.

Find out if there’s an outage

Get general outage details for wireless or internet service. Sign in and we can help you troubleshoot device and service issues.

Check for outages

 

How will I know if my internet outage is fixed?
Sign up for updates about your outage, and we’ll also let you know when it’s over. Here’s how:
  1. Sign in to att.com/outages.
  2. Select Get text updates now. (You’ll only get alerts for this outage, not future ones.)
Why did I get an alert or text about an internet outage?
If you're getting alerts about service outages, you may have:
You can always change your alert settings:
  1. Go to your AT&T profile. Sign in, if asked.
  2. Select Privacy choices.
  3. Scroll to Automated messages to review or update your notification settings.
What can I do if I’m not in an outage area?
If you’re not in an outage area and can't connect to the internet, a system restart may help. Press and release the power button on your Wi-Fi® Gateway, All-Fi® Hub, or modem. Or unplug your equipment and then plug it back in.

The restart may take up to five minutes and will affect all services that use your internet, including phone and TV. If that doesn’t fix the issue, try these troubleshooting tips.
What if there isn’t a wireless outage in my area?

If you don’t have a signal and you aren’t in an outage area, you can try Wi-Fi calling or look for more help on Wireless support.

Last updated: November 24, 2025

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