Learn when your savings will show up and where to find them on your bill.

When discounts or credits show up

Timing depends on the offer

If you met the offer requirements, you’ll usually see your discounts or credits on your next bill.

Sometimes, it can take up to two bill periods for your discounts or credits to show up. Many offers also require you to keep your service active and in good standing for a set time.

How discounts or credits show up on your bill

Each offer has its own terms that explain when and how discounts or credits appear on your bill. Common ways you’ll see offers are:

  • One-time discount or credit: After you meet the offer requirements, you’ll see the full discount or credit on one bill.
  • Monthly device discount (installment plan): Some device offers apply the discount in equal amounts each month during your installment term (often 36 months). To keep the discount, you usually need to:
    • Retain your service and keep your account in good standing for the full term. If you cancel service, you may owe the remaining balance. View your installment plan details
    • Keep the same device on the installment plan for the full term. If you upgrade or pay it off early, your discounts may stop.
  • Other discount or credit offers: Your bill will show these discounts or credits as described in the offer terms. Timing and details can vary by offer.

Where to see discounts or credits

View savings on your bill

  1. Go to the billing center. Sign in, if asked.
  2. Look under Last bill and choose View discounts.

Don’t see your savings? Be sure you’re viewing the service or line that should get the discount or credit, if you have more than one. And, check your customer service summary to confirm you met the offer requirements. Keep in mind, it may take up to two bill periods for a discount or credit to show up.

Info about common discounts or credits if you don’t see them

  • Trade-in: Your trade-in may still be processing. You can check your trade-in status anytime. If you traded in at a national retailer, call us at 855.975.4064.
  • AutoPay and paperless billing: It can take up to two bill periods for your AutoPay discount to show up. First, check your AutoPay status to make sure you’re signed up. Next, go to the billing center and look for Paperless billing under Manage settings to confirm you’re signed up. Don’t forget to go to the billing center to validate your email address. Don’t see it? Learn how to sign up for paperless billing.
  • AT&T Signature Savings or AT&T Appreciation Savings: You may still need to finish signing up. Complete it within 14 days to keep your discount. Look for the email you received after signing up for the next steps, then select Check eligibility to confirm your enrollment status.
  • AT&T 55+: You may still need to finish signing up for the discount. Check your email for next steps. You’ll either get a confirmation that your enrollment was validated or a request to upload proof within 14 days to keep the discount. You can also sign in and look for the AT&T 55+ benefits bar on your account. If it’s missing, you’re not eligible or haven’t finished signing up. Once eligibility is confirmed, the discount can take up to three bill periods to show on your bill.
  • Switcher (Bring your own device): Your savings won’t appear on your bill. If you’re eligible, we’ll ship a reward card to the address on your account within 8-10 weeks of your device activation date. You can check your reward status.
  • AT&T Wireless and Quantum Fiber Internet: It may take up to three bill periods to get your discount. Make sure the account owner’s last name and billing address are the same for both accounts. You can check your AT&T details or review your Quantum details.

Let us know

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Last updated: May 22, 2026

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