Theft Alerts with AT&T ActiveArmor advanced mobile security can help locate your Android phone if lost or stolen.

Set up Theft Alerts

AT&T ActiveArmor® advanced mobile security1 can provide info when one of the following actions has been taken on your Android device:

  • Multiple failed PIN or passcode attempts
  • SIM card removed or replaced
  • Airplane Mode turned on
  • Phone has been turned off
  • ActiveArmor app uninstalled

To receive alerts:

  1. Enter a valid email address during app setup or anytime in the app in Theft Alerts.
  2. Make sure your phone has a screen lock such as a PIN, pattern, or password.
  3. Grant app permissions so ActiveArmor can access system info.

Customize and test alerts

Choose which alerts you want to receive:

  1. Open the ActiveArmor app.
  2. Go to Theft Alerts.
  3. Toggle the alerts you want on or off.

To test alerts, tap Send me a sample alert. You’ll get an email with your phone's location and photo.

Theft Alert troubleshooting

If you expect a Theft Alert email but don’t get one:

  • Check your spam or junk folders
  • Make sure your email displays images
  • Open the email on a desktop browser

FYI: Alerts may not capture a photo if the lighting is poor or the phone shuts down too quickly. You’ll get another alert if another trigger is detected.

Suspend wireless service

If you think your phone has been stolen, you can If you have any questions or need assistance, suspend your service and block your device so that you don't incur any unwanted charges.

To prevent unauthorized account changes, turn on wireless account lock.

See all important details

Last updated: September 25, 2025

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