Get all the details on using your BGW720 to connect to the internet and get help with common issues.

Status lights

Detailed light info

Review the PDF to get all info related to the lights on your BGW720 All-Fi HubTM.

View PDF, 100KB

Status light

The color and state of your status light will let you know the status of your All-Fi Hub. If your status light is:

  • White (solid): The hub is online.
  • Red (solid): Your hub is either overheating or has a hardware issue. Make sure it’s on a flat surface with open space around it. Then, try a restart.
  • Red (blinking slow): There’s an issue with your network. First check your cables. Then, press and hold the reset button for ten seconds. If that doesn’t help, check for outages at att.com/outages.
  • Blue (solid): The hub is in internet backup mode.

Review BGW720 Safety and Regulatory info (PDF, 147KB)

Wi-Fi details

Find Wi-Fi info

Get your Wi-Fi name and password in one of three ways:

  • All-Fi Hub: Look for a sticker with your Wi-Fi name and password.
  • QR code: Use your mobile device to automatically connect devices to your hub.
  • Smart Home Manager: Open Smart Home Manager and look for the My Wi-Fi card. Don’t have the Smart Home Manager app yet? Download the app from the Apple App store or Google Play store.

Change Wi-Fi name

  1. Sign in to Smart Home Manager.
  2. Scroll to the My Wi-Fi card and choose Change next to the name or password.
  3. Select X to clear existing info, then enter a new name or password.
  4. Select Save.

Once you finish making changes, reconnect your devices with the updated network info.

FYI: You can also update your Wi-Fi info from your All-Fi Hub settings.

Advanced settings

Hide Wi-Fi info

Important: Before following these steps, be sure to store your Wi-Fi network name and password in a safe location. You’ll have to manually enter them after your network name is hidden. Then, choose your equipment type to get detailed instructions.

  1. Go to your All-Fi Hub settings.
  2. Select Home Network and choose Wi-Fi.
  3. Enter the Device Access Code on your hub.
  4. Select Home Network, then Wi-Fi.
  5. Select Continue.
  6. Select Home Network, then Wi-Fi.
  7. Choose Advanced Options in the Wi-Fi section.
  8. Scroll to the 2.4GHz Radio, 5.0GHz Radio, or the 6.0GHz Radio section.
  9. Next to Hide Network Name, choose On from the dropdown.
  10. Select Save.

Port forwarding

Important: Use port forwarding with caution. It may allow others to access devices in your home without your knowledge.

  1. Go to your All-Fi Hub settings.
  2. Select the Firewall tab.
  3. Enter the Device Access Code on your hub.
  4. Select NAT/Gaming. Get a warning message? Make sure to enable port forwarding on your account. Then, you can continue with these steps.
  5. From the Service dropdown, select the application for port forwarding. If your application isn't in the list, or you are setting up port forwarding for a device:
    • Select Custom Services.
    • In the Service Name area, enter the name for the application or device.
    • For For Global Port Range, enter the port(s) you want to open. We recommend that you create a separate service entry for each port rather than using a port range. In this case, the port number should be the same in the Global Port Range fields.
    • In Base Host Port, enter the port number used for the first Global Port Range section.
    • Choose the appropriate Protocol from the dropdown for the application or device you are adding.
    • Select Add.
    • Repeat for more applications and devices.
    • When all applications or devices have been added, select Return to NAT/Gaming. Your new applications or devices will display in the Applications list.
  6. From the Needed by Device dropdown, choose the device name or IP address of the device to open the port.
  7. Select Add.
  8. When your selections display in Hosted Applications, select Save.

FREQUENTLY ASKED QUESTIONS

Last updated: September 14, 2026

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