Recorded picture freezes or program is missing

1. Press and hold Power for five seconds to restart your DVR. All the lights on the DVR will go out.
2. Select Power again to restart.
3. Choose Recorded TV on your U-verse TV remote to select your recorded program.

Show still missing? Your program may not have saved the first time you scheduled a recording or someone else in your home may have canceled or deleted the program from another receiver or mobile app.

Recorded program skips

Try to skip back and replay or stop and restart the recording. If that doesn't work, restart your DVR receiver by pressing and holding Power for five seconds. Then, press the Power button again to turn the DVR on.

Program didn't record

Confirm your recording settings.

1. Press Menu on your remote.
2. Select Recordings, then Scheduled.
3. Press OK to validate your settings.

Make sure you didn’t select Record Only When No Conflict Occurs when scheduling a series for recording. If you did, it stops the DVR from recording an episode if another program is scheduled to record at the same time.

If you press Record from the on-screen guide, there are three options:

• 1 time: Sets a single recording
• 2 times: Sets the series for that channel in that time slot
• 3 times: Cancels the recordings