Label your return box

Attach the prepaid shipping label and UN3481 lithium battery warning label to your box. Find the battery warning label here:

• Download the battery warning label for your location:
  • The 48 contiguous states
  • Hawaii, Alaska, Puerto Rico, and other island locations
• Review your recent order for a return label link.
• Check your return confirmation email for a label link.

Important: Print the UN3481 lithium battery label in color or your package will be returned. Can’t print in color? Ask a UPS store for the label. You can also print both labels and drop off your return there. Printing fees may apply.

Prepare for air shipping only

If you’ve activated your phone or removed from the box, change these settings before packing it for air shipping. View a tutorial or follow these steps:

1. Unplug your phone.
2. Tap Settings, then General.
3. Select Transfer or Reset iPhone, then Prepare to Ship.
4. Choose Other Shipping Reason under Shipping Reason, then tap Continue.
5. Enter your Apple account password if prompted.
6. Choose Erase Device, then tap Continue.
7. Let the battery discharge. This may take up to 2 hours, and the battery may feel warmer than usual. Don’t connect your phone to a charger.
8. Go back to Settings and check for the iPhone is Ready to Ship status message.
9. Check the result:
   • If the message appears, drop off your phone with the carrier on your shipping label.
   • If you doesn’t, take your phone to a store.

Have questions? Check out Apple Support: Prepare for your iPhone 18 Pro Max to ship.