Learn how to set up or remove AutoPay from your AT&T Prepaid account, or how to cancel your Prepaid account completely.

  1. Sign in to your AT&T Prepaid account. If it’s your first time signing in, select Don’t have a user ID? Create one now and follow the prompts.
  2. Select Manage Prepaid account, then Make a Payment, and then Pay and Enroll in AutoPay.
  3. Choose your payment method or add a new payment method.
  4. Select Continue.
  5. Read and agree to the AutoPay terms and follow the prompts.

Good to know: If you don’t use AutoPay, you’ll need to pay your AT&T Prepaid® bill when it’s due to keep your service. If you don’t, your service will be turned off.

To cancel AutoPay for AT&T Prepaid:

  1. Sign in to your AT&T Prepaid account.
  2. Select Home, then Manage AutoPay.
  3. Choose End AutoPay.
  4. Follow the prompts to confirm your AutoPay cancellation.

Don’t want your AT&T Prepaid® service anymore? Make sure to:

FYI: If you don’t use AutoPay and don’t pay your bill when it renews, your AT&T Prepaid phone number will be reassigned after 60 days.

FREQUENTLY ASKED QUESTIONS

Expand All
Last updated: November 25, 2025

Browse topics

Activation, setup, transfer & unlock
Apps, features & voicemail
International
Network & hotspots
Plans & device protection
Upgrades, orders & installment plans
Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info.

Did you get the help you needed?

Did you get the help you needed?