Get info about making the switch to AT&T wireless service.

What to know about switching

  • First, we’ll check your credit.
  • You can keep the same wireless number. If you do, we’ll credit any remaining balance on your AT&T PREPAIDSM account to your new wireless account.
  • You won't get a refund for any monthly rate plan or package you already paid.
  • We can’t refund unused AT&T PREPAID cards.
  • If you’re bringing your own device, it must be compatible with our network.
  • If you’re getting a new device, it may have to be on an installment plan.
  • A service-change fee may apply.
  • You may have to pay a security deposit if you’re a business customer.
Ready to switch? Visit an AT&T store.
Last updated: December 7, 2022

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