To use the AT&T Secure Family® location tracking and alerts, make sure the:

• AT&T Secure Family Companion® app is on each child device.
• AT&T Secure Family app is installed on each adult device.

Follow the in-app setup. Then on both adult and child devices, make sure Wi-Fi, Location Permission, and Location Services have Allow all the time turned On. Also make sure battery savings or battery optimization is turned Off.

Review the Secure Family FAQ (PDF, 1.5MB)

Real-time location

Use Secure Family to find connected family devices on the Family Hub or Family Map.

The map view shows each family member’s device location in a street or satellite view. It also shows the address or saved area for their default device. To see the device’s current location, tap Navigate.

To start Live Tracking, zoom in on your family member’s device in Family Map. A circle appears around the device icon when live tracking is on. Secure Family uses the device’s location to show it on a street or satellite map. This helps improve accuracy and saves the battery charge on your child’s device.

Saved areas

Create and monitor saved areas for places like home, school, or work. You’ll get alerts when your child’s or other family member’s device enters or leaves the area. Set the saved area size from 495 feet up to 6.2 miles.

To create a saved area:

1. Open the Secure Family parent app.
2. Start at the Family Hub.
3. Tap the + symbol, then select Saved Area.
4. Choose Create Saved Area.
5. Enter an Address and assign it a Name.
6. Adjust the circle around the area to set the size, then select Next.
7. Choose if you want to be notified when your child’s device enters or leaves the area, then tap Create.

Arrival and departure alerts

Get location-based alerts when your child’s device enters or leaves a saved area like school, home, or a friend’s house. To set up these alerts:

1. Open the Secure Family parent app.
2. Select the Saved Area you want to create an alert for.
3. Choose a family member from the list and then turn Get Notified When On.
4. Turn Arrives On or Off and turn Leaves On or Off.
5. Select Create.

Scheduled location alerts

Each scheduled alert sends up to 20 location updates for family members’ devices at set times. For example, set an alert for 3 p.m. to make sure your child got home from school.

Here’s how:

1. Open the Secure Family parent app.
2. Go to the Family Hub and tap Menu.
3. Select Location Alerts, then Scheduled Alerts.
4. Tap Create Scheduled Alert.
5. Name the alert, then choose the time and how often it repeats.
6. Assign the alert to your child, then select Create.

Location history

See where a family member’s device has been in the past seven days. On a family member’s profile details screen, tap Timeline. You’ll see the location history in a timeline and a 24-hour map view. You won’t see history for times when the device was turned off or location permissions were off.

You can delete location history in the Secure Family app settings. Location history refreshes after seven days and is deleted from time to time.

Note: Only adult profiles can view family member device location histories and timelines.