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Fix common AT&T TV app issues

Learn how to resolve general problems with the AT&T TV mobile app.


ArticleDETAILED INFO
Did you get a service error? Or, did the app crash while streaming? Try these tips:
  • Close and restart the AT&T TV app.
  • Reboot your phone or tablet.
  • Check for device software updates and install.
  • Uninstall and reinstall the AT&T TV app.
  • Check for app updates in your app store. If an update is available, install it and restart your device.

If these tips don’t work, sign in for a device health check.

Heads up: Starting January 1, 2020, you won't be able to add the AT&T TV channel to your Roku device. Already have AT&T TV on your Roku device? You can keep using it as long as you don't delete the app. We're actively working on a new agreement with Roku and hope to resolve this soon.

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