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Fix network connection error messages

Get an error message? Your device is offline or unable to connect to the internet. Find out how to get back online.


ArticleINSTRUCTIONS & INFO

Error messages explained

  • 10001-001 to 10001-009, 10006-004: Your video can’t play because you’re offline. Please check your internet connection and try again.
  • 10002-003 to 10002-005: Looks like you’re having network issues. Please contact your internet or mobile service provider.
  • 10006-001 to 10006-008: There was a problem playing this content. Please try again or select something else to watch.
  • 10007-001: Your network conditions may be degrading your video stream. Please check that your network's settings, signal and equipment location are optimal for a solid internet connection.
  • 10007-002 to 10007-012: Looks like you’re having network issues. Check your internet connection and try again.
  • 10008-014 to 10008-015: There was a problem playing this content. Give it another try or select something else to watch.
  • 10010-001 to 10010-002: There was a problem playing this content. Give it another try or select something else to watch.
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Steps to get back online

Test your internet connection
Check if another device or computer can connect to the internet. Don’t have AT&T Internet? Contact your internet service provider (ISP).

Restart your home network
  1. Shut off devices that connect to Wi-Fi®. Devices may include computers, TVs, tablets, phones, modems, routers, and hubs.
  2. Turn on the Wi-Fi gateway and wait a few moments. If you see:
    • The indicator lights are on, go to step 3
    • An error light, or the gateway doesn’t connect, sign in get personalized help
  3. Connect your devices to the internet.

Sign in
Check to see if the error is cleared. Sign in to AT&T TV
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