Streaming issues are usually because of a weak Wi-Fi
® signal or slow connection speed. For the best experience, make sure you have the
suggested internet speeds.
Not sure how fast your internet is?
Test it nowImprove your Wi-Fi signalThese tips can improve your Wi-Fi
® connection:
- Move your Wi-Fi gateway or router to a central location in your home.
- Keep your Wi-Fi equipment off the floor. Place it on an elevated surface, such as a desk or shelf.
- Make sure to keep your gateway away from stereos, speakers, phones, and metal objects like microwaves. These can cause interference.
- Disconnect unused devices from your Wi-Fi network. The more devices you add, the more your network performance is affected.
Connect Ethernet-equipped devices You get the best signals when you use an Ethernet cable to connect devices directly to your gateway. Here’s how to do it:
- Turn off your TV device.
- Plug an Ethernet cable into your router or gateway and the other end into your device.
- Turn on your TV device and restart AT&T TV.
Restart your home network Restarting your gateway or router can fix many streaming issues. Just follow these steps:
- Shut down your mobile device or TV device.
- Unplug your gateway or router from its power source. Wait for at least 30 seconds.
- Plug in your gateway or router and wait for it to power up.
- Turn on your mobile device or TV device and restart AT&T TV.
Use default settingsInstead of using custom device connections, try the default settings.
- If you use a Virtual Private Network (VPN), disable it and connect through your home internet.
- If you have a custom DNS setting, reset your device, and restore the default DNS setting.
Try another way to connect Having trouble with the AT&T TV app on your mobile device? Your home network might be the problem. Try using a different Wi-Fi network if there's one within range. Or, use your cellular data to watch AT&T TV.
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