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Find tips to fix Chromecast streaming issues

Can’t synch Chromecast and your mobile device? Having trouble streaming the AT&T TV app? Learn ways to fix common picture, sound, and icon issues.


ArticleINSTRUCTIONS & INFO

General tips

Try these options to fix many picture and sound issues with the AT&T TVSM app and your ChromecastTM device:
  • Launch the Google Home app, choose Devices, and Stop Casting. Then, cast again.
  • Try casting from another app. Launch the app and select Cast.
  • Unplug the power cord for your Chromecast device for one minute, plug it back in, and restart the device.
  • Check for updates to the AT&T TV and Google Home apps from the Google Play Store.
  • Restart your Android or iOS device.

Good to know: To cast content with Closed Captions from a mobile device to a paired TV, toggle the Chromecast-enabled mobile device screen.
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Synching issues

No play or pause button? Closed captioning missing? Try these options if your device doesn’t sync within a few seconds of casting:
  • Select Casting (top, right corner of your device screen). Your screen should refresh and your program display.
  • Restart your device and then try casting from the app again.
  • Unplug the power cord for your Chromecast device for one minute and then plug it back in.
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Pairing and icon issues

Having pairing issues or missing your Chromecast icon? These tips may help:
  • Confirm your Android or iOS device is compatible with the AT&T TV app.
  • Make sure your mobile device and Chromecast device are connected to the same Wi-Fi® network.
  • Close and reopen the AT&T TV and Google Home apps.
  • Check for updates for your Android or iOS device.
  • Unplug the power cord for your Chromecast device for one minute, plug it back in, and restart your Android or iOS device.

Important: When you set up an AT&T TV device at home, that location becomes the residential, non-mobile internet network associated with your device. This is called your home Wi-Fi network. Accessing the AT&T TV app on a Chromecast device is also limited to your home Wi-Fi network. You can change your home Wi-Fi network up to 4 times within a 12-month period by relocating your AT&T TV device.

For further assistance, visit Chromecast support.
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