Fix Apple TV viewing issues

Try these options first to fix many picture and sound issues with the AT&T TV^SM app.

• Check the HDMI connection between your Apple TV and television.
• Close and restart the AT&T TV app.
• Turn off your Apple TV for at least 30 seconds and turn it back on.
• Restart your home network
• Make sure you’re connected to your home network. From the Apple TV home menu, select Settings and then Network.
• Check for AT&T TV app updates. Apple TV should automatically update the AT&T TV app. If you turned off automatic updates, you can get updates from the App Store^®.
• Make sure your tvOS is up-to-date. Go to Settings then System and select Software updates. Confirm you have the most current software. If it isn’t, update your software and restart the AT&T TV app.
• Uninstall and reinstall the AT&T TV app. Once you remove the app, download it again from the App store.

Want more tips? Learn how to improve AT&T TV streaming and fix connection errors.

Important: When you set up your AT&T TV device at home, that location becomes the residential, non-mobile internet network associated with your device. This is called your home Wi-Fi network. Accessing the AT&T TV app on your Apple TV will also be limited to your home Wi-Fi network. You can change your home Wi-Fi network up to 4 times within a 12-month period by relocating your AT&T TV device.

Check sound settings

1. On your Apple TV, select Settings, then Audio & Video.
2. Make sure:
   • Audio Out is set to Apple TV.
   • Sound Effects and Music are set to on.
   • In Surround Sound settings, make sure that Best Quality Available is selected.

Clear AT&T TV app cache and data

1. From the Apple TV home menu, select Settings, then Apps and Manage Installed Apps.
2. Choose AT&T TV.
3. Select Clear Cache and Clear Data.