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Fix Apple TV viewing issues

Troubleshoot AT&T TV app crashes, sound, and video issues on your Apple TV.


General tips

Try these options first to fix many picture and sound issues with the AT&T TVSM app.
  • Check the HDMI connection between your Apple TV and television.
  • Close and restart the AT&T TV app.
  • Turn off your Apple TV for at least 30 seconds and turn it back on.
  • Restart your home network
  • Make sure you’re connected to your home network. From the Apple TV home menu, select Settings and then Network.
  • Check for AT&T TV app updates. Apple TV should automatically update the AT&T TV app. If you turned off automatic updates, you can get updates from the App Store®.
  • Make sure your tvOS is up-to-date. Go to Settings then System and select Software updates. Confirm you have the most current software. If it isn’t, update your software and restart the AT&T TV app.
  • Uninstall and reinstall the AT&T TV app. Once you remove the app, download it again from the App store.

Want more tips? Learn how to improve AT&T TV streaming and fix connection errors.

Important: When you set up your AT&T TV device at home, that location becomes the residential, non-mobile internet network associated with your device. This is called your home Wi-Fi network. Accessing the AT&T TV app on your Apple TV will also be limited to your home Wi-Fi network. You can change your home Wi-Fi network up to 4 times within a 12-month period by relocating your AT&T TV device.

Sound and data issues

Check sound settings
  1. On your Apple TV, select Settings, then Audio & Video.
  2. Make sure:
    • Audio Out is set to Apple TV.
    • Sound Effects and Music are set to on.
    • In Surround Sound settings, make sure that Best Quality Available is selected.

Clear AT&T TV app cache and data

  1. From the Apple TV home menu, select Settings, then Apps and Manage Installed Apps.
  2. Choose AT&T TV.
  3. Select Clear Cache and Clear Data.

Other Apple TV help

Still having trouble? Go to Apple TV Support.
Last updated: August 23, 2019

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