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Fix Android streaming issues

Learn ways to troubleshoot AT&T TV app crashes, sound, and video issues on your Android mobile device.


General tips

Having trouble streaming the AT&T TVSM app on an Android device? Try these quick tips to fix common picture and sound issues.

Just having sound issues?
  • Make sure your device isn’t set to Silent mode.
  • Check the audio volume on your device.
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Network and storage troubleshooting

Check network connections
To stream from the AT&T TV app, you must connect to Wi-Fi® or a cellular network. Here’s how to make sure you’re connected:
  • Launch other apps on your device and make sure they connect to the internet.
  • Check your Wi-Fi connection. Go to Apps, choose Settings, then Wi-Fi. Make sure the top-most Wi-Fi network is connected.
  • Confirm other web-enabled are connected to your Wi-Fi network.
  • Make sure the device is on your provider network, if you aren’t connected to Wi-Fi.

Free up storage
You may also have streaming issues when your device’s memory is almost full. Here’s how to check it:
  1. Go to Apps, choose Settings, then Storage. Storage displays how many items you have installed on your device.
  2. Try uninstalling apps you no longer use, if your memory is almost full.

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Find more Android help

For further support on your Android device, check the Android support site.
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