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Turn on closed captioning for AT&T TV

Use closed captions on your AT&T TV device, the app, or the web and get help if you have any issues.


DETAILED STEPS

AT&T TV device

  1. Press Home on the AT&T TV remote.
  2. Go to Settings and then Preferences.
  3. Choose Accessibility.
  4. Select Captioning and then Display to turn on or off.
Tip: Use voice commands on your AT&T TV remote to turn captioning on or off. Just press the MIC button and say “Turn on captioning” or “Turn off captioning”.

AT&T TV app

  1. Select Settings and then Preferences.
  2. Choose Captioning.
  3. Turn captioning on or off.

AT&T TV on the web

  1. Sign in to AT&T TV.
  2. Select Settings.
  3. Scroll to Captioning and select Edit.
  4. Choose your language and view options.
  5. Select Save Changes.
Heads up: Using Chromecast? If you're casting content from a mobile device with closed captioning enabled, toggle the mobile device screen to see captions on the TV screen.

Get help with closed captioning

Closed caption issues can originate from several different programming sources.
AT&T TV passes information received from the original program provider through to our customers.

The most common closed caption errors originate from programming sources and program guide information vendors. For example, a local station may experience technical problems in the generation of captions especially during live programming events, such as local news, sporting events, etc. If programming received from the national networks includes captioning errors, local affiliated stations will pass those errors along as part of the broadcast feed they deliver to AT&T TV.

In some cases, the TV device or receiver may cause good closed caption info to be missing or garbled. In these cases, it’s recommended to restart the device or to verify that the local settings are correct.

For closed-captioning issues (immediate, inquiries and complaints):

AT&T Closed Captioning
ATTN: Mr. Timmermans
Associate Director
1010 Pine St., 6-E-22
St. Louis, MO 63101

closedcaptioning@att.com
Phone: 800.347.3288

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