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Get help with location service errors

Getting error message 10022, 10023, or 10024? Learn how to fix it so you can watch local channels with AT&T TV or AT&T TV NOW.

Seeing these error messages on your screen? Turn on your location services to watch the local channels included in your AT&T TVSM or AT&T TV NOWSM package.
  • 10022-001 or 10022-002
  • 10023-001 or 10023-002
  • 10024-001 or 10024-002

Turn on location services on your AT&T TV device
Using your AT&T TV remote:
  1. Press the Home button.
  2. Scroll to the gear icon and press OK to open your settings.
  3. Select System and then General.
  4. Check your Location Status. If it’s off, select OK to turn it on.
  5. Press the down arrow to review the Location Usage Summary.
  6. Check to see if AT&T TV displays. If it doesn't, restart your AT&T TV device by pressing and releasing the red button on the side.
  7. Repeat steps 1 through 6 to make sure AT&T TV shows under Location Usage Summary.
  8. Press Exit to return to live TV.

Turning on location services for a wireless device
  1. Go to Settings and select Privacy.
  2. Turn on Location Services so your location can be accessed while using the app.
  3. Close your settings and restart the AT&T TV app

Still having problems? Try your device manufacturer’s website or owner’s manual for more info.
Last updated: January 13, 2020

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