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Find AT&T TV device warranty info

Have issues with your AT&T TV device? We’ve got you covered.


Fix your AT&T TV device

  • Confirm your device cables are securely connected.
  • Unplug your AT&T TV device for at least 30 seconds and plug it back in.
  • Reboot your AT&T TV device by pressing the red button on the side.
  • Check to see if there’s an issue with your internet.
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Fix AT&T TV remote issues

Disconnect (unpair) your remote from the AT&T device.
  1. Press and hold the DASH (–) and DIAMOND (♢) buttons until you see the LED lights on the remote blink blue twice.
  2. Reboot your AT&T device.
  3. Point the remote at your AT&T TV device and press the FAST FORWARD and REVERSE buttons at the same time to pair your remote with the device.

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Get warranty help

If that didn’t fix it, select Chat live (if available) or call 800.288.2020 to get more help. We'll let you know if we find that the issue is with your device or remote so you can submit a warranty claim. Your limited warranty protects your AT&T TV device and included accessories against certain defects for 24 months. Get warranty info
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