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Get help with your AT&T TV device or remote

Have issues with your AT&T TV device or remote control? Learn how to troubleshoot common problems or get warranty help.


Fix AT&T TV device issues

  • Confirm your device cables are securely connected.
  • Restart your AT&T TV device. You can:
    • Press and release the red button on the side.
    • Unplug your device for at least 30 seconds, and then plug it back in.

Check your internet connection

  1. Press Home on your AT&T TV remote.
  2. Choose Settings, then Help.
  3. Select Troubleshooting, then Run Network Diagnostics.
Get more help with internet, picture or sound issues.

Fix AT&T TV remote control issues

Disconnect (or unpair) your remote from the AT&T device.
  1. Press and hold the DASH (–) and APPS buttons until you see the LED lights on the remote blink blue twice.
  2. Restart your AT&T TV device by pressing and releasing the red button on the side of the device.
  3. Point the remote at your AT&T TV device and press the FAST FORWARD and REWIND buttons at the same time to pair your remote with the device.

Replace your AT&T TV device or remote

Think your remote or device should be replaced? Select Chat live (if available) or call us at 800.288.2020. We'll let you know if a you need a replacement and help you submit a warranty claim. Your limited warranty protects your AT&T TV device and included accessories against certain defects for 24 months. Get warranty info (PDF, 64KB)
Last updated: October 10, 2020