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Get help with your AT&T TV remote

Having trouble with your AT&T TV remote? Check your batteries or pair your remote to fix it.


Battery check

Take your batteries out for a couple of seconds, then put them back in to see if that helps. You can also try inserting new batteries.

Remote pairing

Refreshing the connection between your remote and AT&T TV device can fix many common problems. Here’s how:

First, unpair your remote from the device:
  1. Press and hold DASH (–) and APPS or Diamond buttons until you see the LED lights on the remote blink blue twice.
  2. Restart your AT&T TV device by pressing and releasing the red button on the side of the device. You can also unplug your device and then plug it back in.

When your AT&T TV device is back on, pair the remote again:
  1. Point the remote at your AT&T TV device.
  2. Press and hold FAST FORWARD and REWIND at the same time for 2-3 seconds. When they pair, you’ll get an onscreen message that your remote is ready to use.
    Fast Forward and Rewind

Control sound bars and TVs

Program your AT&T TV remote to control them. Here's how:
  1. Open AT&T TV on your TV device.
  2. Choose Settings and then System.
  3. Select Remote & Devices, then Program Your Remote.
  4. Choose the TV manufacturer or sound bar you want to add.
  5. Follow the prompts to finish up.
Last updated: March 30, 2020

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