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Custom connections with Connection Manager

You can create custom Dial connections in Connection Manager by changing the access number in the Dial Number Box.


Create or edit a custom connection

Create a custom connection

Unlike other connections, a custom connection uses only one access number. You can also include dialing rules, such as dialing 9 for an outside line. You don't use the Dialing Rules menu when creating a custom connection.

To create a custom connection:
  1. From the Connection Manager main screen, enter the new number you want to dial in the Dial Number Box.
  2. Select Connect.
  3. On the Save Changes to a new Connection screen, select the box next to Yes, and save the changes under a new Connection Name.
  4. Enter the Connection Name of the new connection in the box.
  5. Select Connect.

Note:  Enter the number exactly as it is to be dialed. Commas represent a pause, such as when dialing 9 in a hotel or office to access an outside line. Hyphens and spaces are treated the same, so a number typed in as 555-1212 is read the same as 555 1212 or 5551212.

Edit a custom connection

  1. On the Manage Your Connections screen, select the name of the Custom Number to edit.
  2. Select Edit.
  3. Enter the new number, Connection name, and/or dial attempts.
  4. Select OK.
Last updated: August 18, 2017

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